Acanac implementing a "temporary regulated cost surcharge"
We are writing to you to let you know about a change to your Acanac Internet plan.
Regrettably, we need to add a temporary surcharge to your invoice and we’re not happy we have to do it. And you shouldn’t be either.
Acanac has been fighting to get better rates for our customers and for all Canadians. Last August, the CRTC (Canadian Radio-television and Telecommunications Commission) agreed with us and announced new rates that the big phone and cable companies charge Acanac for using a part of their network to connect our services to your home. This was the lower rate we had been fighting for and we reduced our prices right away.
Disappointingly, the big phone and cable companies chose to fight the CRTC’s decision in court, and the courts delayed the new lower rates we were supposed to pay. We are currently paying the rates that the CRTC found were too high. Unfortunately, this has forced us to add a surcharge to your current internet plan.
However, we fully expect the CRTC’s lower rates to be implemented in the upcoming months, and we commit to you that as soon as they are, we will remove this temporary surcharge from your invoice. On your next Acanac internet invoice you will see a $5.00 Temporary Regulated Cost Surcharge.
For years we have been advocating on your behalf, and on behalf of every Canadian, to the CRTC and the federal Government for fair internet pricing. We ask that you join us in this fight by contacting your local government representative and tell them it’s time for lower internet bills.