THIS IS A WARNING FOR ACURA RDX BUYERS:Please be aware that the AcuraLink system does not work when you need it the most

WARNING!!
ACURALINK FREQUENTLY FAILS WORKING - PARTICULARLY WHEN YOU NEED HELP FOR SENIORS!!

I am putting on record that Acura/Honda are repeatedly harassing me to provide you with more and more information, when I have evidence to show the following:
1. I have been having problems since I purchased a brand new 2018 Acura RDX Elite model from Sherway Acura.
2. I have taken my vehicle to Acura Sherway several times and have their work orders as proof.
3. Unfortunately, the dealership pleaded their inability to support the AcuraLink system since their technicians are allegedly not trained and I have to deal directly with Honda.
4. I had filed a complaint with COMVAP – which unfortunately is financed by Honda and other car manufacturers.
5. The Arbitrator (paid by Honda and other car manufacturers) allegedly did not review all the evidence and listened to the prognosis of the Inspector – who again is paid by Honda and the other manufacturers – and who ignored evidence during the test drive.
6. I have provided over 20 pages of evidence to COMVAP, but, obviously they allegedly rule in favour of Honda who pay they.
7. I have not been using my brand new Acura RDX as I am nervous when I drive on the road since the AcuraLink would fail as has already been proven.
8. The 2018 Acura RDX Elite model has only 4900 km as on July 23, 2021 so you see how there are not more instances as could be if I drove the vehicle more often.
9. One of the latest instance of problems was on June 17, 2021 I noticed my subscription was going to expire on June 18, 2021.
10. When I spoke to Bart of Acura on June 17, 2021 (As per evidence) he confirmed that to renew my subscription, I have to pay a total of $198 towards the package of basic Connect and standard etc and he confirmed the subscription service that would be renewed automatically since you have my credit card on file and the charges would be $198.00. HE ALSO CLARIFIED IN DETAIL ALL THE SERVICES THAT ARE INCLUDED WITH MY SUBSCRIPTION - BUT, WHICH IS NOT BEING COMPLIED AS REPEATEDLY THE SYSTEM FAILS EVEN AFTER $300 HAS BEEN DEDUCTED FROM MY CREDIT CARD.
11. On June 23, 2021 when the subscription was not renewed and I called Acura, the call went to the Philippines and the Agent Marie said she had no record of the conversation with Bart and I have to call and renew my subscription and the charges would be $300.
12. My question is why do I have to pay $300 when on June 17, 2021 Mr Bart said that I have to pay $198?
13. I am enclosing a recording of my conversation with Mr.Bart as evidence for Case No.2546731.
14. On July 22, when I got stuck on the road, I tried to navigate to my HOME and the AcuraLink system said there is no record of my home.
15. So, I tried to key in an address to test the system as 333 Dixon Road and AcuraLink failed to give me directions.
16. So, I pressed the AcuraLink connect button in the vehicle and had a series of problems which I informed Acura/Honda and kept on getting calls from Mr.Philip who kept on harassing me for more information.
17. As a Senior Citizen I have been stating time and again the AcuraLink service has been horrible to say the least. This is a safety issue since I am paying $300 per year for assistance and when people come online since they are located in the USA they are not familiar with Canadian addresses.
18. I have a 20 page history of the problems I have been having with AcuraLink and neither the dealer nor Acura/Honda Canada have been able to help me because the AcuraLink system is defective and constantly breaks down putting senior citizens at risk as I have evidence to prove the same.
19. On July 22, 2021, I was lost and called for AcuraLink assistance.
20. When I pressed the AcuraLink button in my vehicle nobody came on line for a long time.
21. So, I tried again and got somebody called Mindy who first had a problem understanding the address because he is located in the USA. (P.S. This has been a regular problem when I contact the AcuraLink Agents who are located in the USA and have problems locating Canadiand addresses).
22. On July 22, 2021 said he is trying to send the directions but, it would not work for a long time. He said he is trying to send to my vehicle but, the directions did not come to my vehicle.
23. I then asked him to transfer me to his supervisor. After a long time and waiting he did not transfer me to his supervisor for assistance. (This has been recorded as evidence)
24. He then just disappeared.
25. And after waiting and waiting I disconnected and tried again and got another Associate who again took to come online and then asked me what help I wanted. I explained that I was waiting for over half an hour and asking for a supervisor and nobody came.
From the above you will see the stress and depression I have been suffering at the hands of AcuraLink and nobody seems to be helping me. If my doctor confirms that the unusual stress and depression is due to the behaviour of Philip and the entire staff of AcuraLink, I will be taking legal action, which please note.

Even though Honda/Acura have all my information on their systems, when I give my phone numbers they say there is no record of my vehicle.

I have begged of them that since they collect all the information that is in THEIR files regarding my vehicle and to STOP HARASSING ME FOR MORE AND MORE INFORMATION SINCE IT IS A FACT THAT EVERY ACURA VEHICLE IS CONNECTED TO THEIR COMPUTER SYSTEM AND HAS A RECORD OF USAGE, MILEAGE, TIRE PRESSURE, GAS USED, ETC. AND YET they KEEP ON HARASSING ME FOR MORE INFORMATION.

You will thus see that it is a LEMON to constantly have the same problems and Honda/Acura are not prepared to accept that my vehicle is a lemon and needs to be replaced.