Advice Needed : Dealer unable to fix an issue
I recently bought a new CPO Audi Q5 which is under warranty. I found an issue with the trunk opening mechanism which I reported to the Audi service center.
After 3 services and more than 20 days of the car being with them, they are unable to fix the issue.
This issue is more of a minor inconvenience rather than an 'issue' - but then again - its not working perfectly. The service rep called today to explain that he has done everything under the sun but still not able to figure out whats the issue (also citing that its working as expected).
I am conflicted about what to do in this situation. What are my options in this?
Any help/advice will be highly appreciated.
Edit 1: The issue - in all Audis that I have seen (including the same make/year/model) the trunk opens by double clicking the “trunk open” button on the key fob. When I do that, my car indicator lights up and makes a sound(which sounds like it tried to open but couldn’t) but doesn’t open.
It’s only when I double press and hold the trunk button that the trunk opens up. I have to press and hold.