Advice needed: Defective eyeglass frames
A month more than a month ago I purchased a pair of eyeglasses from a Chinese optical store in Markham. Upon inspection, I noticed they were defective. I brought them to the store and they offered to send them to the manufacture on the other side of the world to have them repaired. I have not heard from them since. I do plan to call but what rights do I have? I even asked if I could have a different pair all together but they said they were trying to get the warranty for me. The whole thing is ridiculous. Any advice is appreciated. I am not someone who is aggressive so it would be uncomfortable for me to confront them. I don't want to look stupid either. Thanks!