Advice needed: Microsoft laptop return
Hello,
Has anyone ever returned a laptop to Microsoft? Mine has issues turning on. When I contacted the online chat I was told by the rep in Nicaragua that I could ship it to them and they would later send a replacement. When I balked at this, he said the other option was for them to put a charge on my credit card (which was more than what I paid) and they would ship a new one to me and remove the charge when the old one was returned. Of course, I realize they can’t trust people to do the right thing, but I’ll also leery. Is this standard procedure or might I be out a laptop?
Has anyone ever returned a laptop to Microsoft? Mine has issues turning on. When I contacted the online chat I was told by the rep in Nicaragua that I could ship it to them and they would later send a replacement. When I balked at this, he said the other option was for them to put a charge on my credit card (which was more than what I paid) and they would ship a new one to me and remove the charge when the old one was returned. Of course, I realize they can’t trust people to do the right thing, but I’ll also leery. Is this standard procedure or might I be out a laptop?