Advice needed: Microsoft laptop return

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Dec 18th, 2020 9:04 pm

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Dec 18th, 2020 1:30 pm

RFD_fan [OP]: Member; May 6, 2008; 266 posts; 69 upvotes; Edmonton

Dec 18th, 2020 1:30 pm

Advice needed: Microsoft laptop return

Hello,
Has anyone ever returned a laptop to Microsoft? Mine has issues turning on. When I contacted the online chat I was told by the rep in Nicaragua that I could ship it to them and they would later send a replacement. When I balked at this, he said the other option was for them to put a charge on my credit card (which was more than what I paid) and they would ship a new one to me and remove the charge when the old one was returned. Of course, I realize they can’t trust people to do the right thing, but I’ll also leery. Is this standard procedure or might I be out a laptop?

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Dec 18th, 2020 1:57 pm

ds2chan: Deal Addict; Dec 11, 2003; 2676 posts; 1235 upvotes; Toronto

Dec 18th, 2020 1:57 pm

I'm confused. MS wants you to send a laptop to Nicaragua? How do you know the rep is from Nicaragua?

I believe companies tend to put a hold for a set amount on your card and not actually charge your card. I always assume putting a hold for $800 on your card will ask your CC company if you are good for this $800. Then the CC company will say this $800 is for MS if they need it. Nobody can use this $800 under the hold is removed. With this hold you won't actually see an $800 charge. That was always how I understood how this works.

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Dec 18th, 2020 2:08 pm

rvs007: Deal Guru; Aug 26, 2002; 14777 posts; 6324 upvotes; Toronto, ON

Dec 18th, 2020 2:08 pm

That's standard practice.. I think it's called "Advanced Replacement" option. Apple does this as well with any replacement parts. One of my airpods had muffled sounds so I asked for a replacement and they sent the replacement with a hold on my credit card for a "no-return fee". When the replacement arrives, I do a swap then send it back in the same packaging with the provided shipping label and once they get it back, then will release the hold on the credit card.

Dec 18th, 2020 6:30 pm

IndyBeak: Deal Addict; Sep 13, 2016; 3293 posts; 2042 upvotes; Mississauga

Dec 18th, 2020 6:30 pm

Yup. I don't see anything wrong with this. Don't they have an option of return to a nearest store?

Dec 18th, 2020 7:51 pm

Dhanushan: Deal Guru; Jun 20, 2020; 12046 posts; 14521 upvotes; Toronto

Dec 18th, 2020 7:51 pm

IndyBeak wrote: ↑ Yup. I don't see anything wrong with this. Don't they have an option of return to a nearest store?

All Microsoft Stores have closed

Microsoft to permanently close all 83 physical stores worldwide

Microsoft Store announces new approach to retail
Microsoft to continue to support customers online, with retail team members working remotely and at Microsoft corporate locations
https://news.microsoft.com/2020/06/26/m ... to-retail/

Destiny is all

Dec 18th, 2020 9:04 pm

IndyBeak: Deal Addict; Sep 13, 2016; 3293 posts; 2042 upvotes; Mississauga

Dec 18th, 2020 9:04 pm

Dhanushan wrote: ↑ All Microsoft Stores have closed

Microsoft to permanently close all 83 physical stores worldwide

Microsoft Store announces new approach to retail
Microsoft to continue to support customers online, with retail team members working remotely and at Microsoft corporate locations
https://news.microsoft.com/2020/06/26/m ... to-retail/

Oh wow. I was totally out of loop on this. Return to store is not really an option then. But I guess return and then refund is pretty much the standard practice. A few times that I have used it, even Amazon refunded me only when after I posted my returns.

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