Travel

Air Canada- COVID-19 coverage at no extra cost

  • Last Updated:
  • Sep 18th, 2020 2:01 pm
[OP]
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Apr 16, 2002
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Toronto
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Things changed now that I’m a father, I can’t live my life a quarter mile at a time anymore.
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Feb 22, 2016
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Where does it say Air Canada is using Allianz for this?

Website says it's Manulife:

https://www.aircanada.com/ca/en/aco/hom ... rance.html
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Jan 12, 2017
1049 posts
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LOL, just got an email saying that Manulife is underwriting COVID insurance:
Insurance is underwritten by The Manufacturers Life Insurance Company (Manulife). Manulife has appointed Active Claims Management Inc. (2018)(operating as Active Care Management) as the provider of all assistance and claims services.

So... it will be Manulife denying claims and taking the reputational hit instead of Air Canada. Who are the idiots that run Manulife? What a terrible decision.
sprung wrote: https://torontosun.com/travel/internati ... 1599060002

Air Canada, struggling like airlines around the world as the COVID-19 pandemic continues to hit finances hard, has announced that it will offer Canadian travellers COVID-19-based medical insurance at no extra cost.
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Aug 31, 2017
3758 posts
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WinterSleep wrote: Allianz denied our cancelled flight reimbursement even though there is nothing in the contract that allows them legally to treat voucher as refund.

I didn't fight it because my credit card chargeback was successful. But imagine having to worry about expenses and yours or your family health at the same time, and having to hire lawyer and wait for court system to hear your case against the company.

That is if they don't plant a fine print somewhere.

Can't trust any Canadian company in the travel sector anymore.
It's funny because Allianz is generally regarded as one of the better ones. They are actually a German based company.

Right now MasterCard and Visa are gaining a lot of goodwill, and chargebacks are taking the limelight for those who didn't know about it.
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Aug 31, 2017
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Chickennbeans wrote: LOL, just got an email saying that Manulife is underwriting COVID insurance:
Insurance is underwritten by The Manufacturers Life Insurance Company (Manulife). Manulife has appointed Active Claims Management Inc. (2018)(operating as Active Care Management) as the provider of all assistance and claims services.

So... it will be Manulife denying claims and taking the reputational hit instead of Air Canada. Who are the idiots that run Manulife? What a terrible decision.
Money talks, Manulife already underwrites a lot of healthcare for employers. They probably have some sort of captive or retention agreement with Air Canada to share the risk. For the most part, the initial reputational damage is done (during peak covid), and Manulife should have better actuarial data to work from now
Member
Mar 11, 2018
425 posts
211 upvotes
Be careful trusting these insurance policies. Travel insurance have always had a reputation for exercising their rights to their extent to deny your claims due to the smallest detail that infracts their procedures and policies.
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Jan 26, 2016
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Toronto, ON
MyNameWasTaken wrote: It's funny because Allianz is generally regarded as one of the better ones. They are actually a German based company.

Right now MasterCard and Visa are gaining a lot of goodwill, and chargebacks are taking the limelight for those who didn't know about it.
Allianz is only the administrator, and TD was the underwriter. And TD instructed them to deny.
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Aug 31, 2017
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WinterSleep wrote: Allianz is only the administrator, and TD was the underwriter. And TD instructed them to deny.
That makes more sense, so Allianz takes the reputation hit shitty. But the one with the guy who was denied coverage before covid was all Allianz I believe.
Last edited by MyNameWasTaken on Sep 17th, 2020 9:43 pm, edited 1 time in total.
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Aug 31, 2017
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MeatJuice wrote: Be careful trusting these insurance policies. Travel insurance have always had a reputation for exercising their rights to their extent to deny your claims due to the smallest detail that infracts their procedures and policies.
I've never had to use travel insurance before and they really dropped the ball. Both travel and auto are going to get even more regulations their way after their attitude during covid. There is a class action against TD right now. They may win in the short term, but they if you're persistent they will lose in the long-term.
Deal Addict
Jan 26, 2016
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Toronto, ON
MyNameWasTaken wrote: That makes more sense, so Allianz takes the reputation hit shitty. But the one with the guy who was denied coverage before covid was all Allianz I believe.
Well TD pulled through by fighting on my behalf to get the charge back approved by Visa International and denied airline's case.

However, it shows me how you cannot trust insurance companies. Especially the non-regulated ones like travel. Travel = RISK.
Member
Jun 4, 2013
434 posts
195 upvotes
Vancouver
coolspot wrote: But they won't offer refunds... so no travel for me until things settle down.
Yup have to fight with them for months when they keep saying they are working on it. Finally got my CC compnay on the call with them doing a 3 way call. Threatening them if I don't get a refund now I am filing a chargeback. Within 5mins the agent on the phone was able to do a full refund.
Deal Addict
Jul 26, 2007
1372 posts
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coolspot wrote: But they won't offer refunds... so no travel for me until things settle down.
that's really the only point that should matter right now.

you can get the best deal ever from AC, but if they can just put it off and give you a voucher that expires in 12 months when the flight prices get jacked back up again, is it really worth it to have hundreds of dollars tied up? you're just giving them an interest free loan.

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