As other posters and customers have already mentioned, Air Canada not only made a mistake, but they have been dishonest by changing their Terms and Conditions and FAQs after this pricing error. Whether the pricing error was a difference of $7000 or $1, Air Canada needs to be responsible for their mistake and for the customers who expected to have flight passes after receiving confirmation e-mails.Kamandi wrote: ↑It seems like a lot of people are getting really worked up over something that was clearly a price error. Mistakes happen but this is not like scanning code of practice. You are talking over a $7000 differential each package. In a perfect world AC would honor the price and lose 100's of thousands, however the reality is they are trying to stay in business.....unlike Skygreece.
As Thrillhouse19's screenshot shows, the company showed no sympathy to a customer because of their cancellation policies, stating that "our terms and conditions are made clear at the time of purchase". If the reverse was true and hundreds of customers overpaid for their fares (which is actually true on a daily basis), I'm not convinced that Air Canada would show any sympathy.