Expired Hot Deals

Air Canada Flight Pass - Price Error ($901 for 10 Western Flights)

  • Last Updated:
  • May 22nd, 2020 11:16 pm
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Newbie
Aug 27, 2015
3 posts
3 upvotes
Vancouver, BC
alanbrenton wrote: How can we be part of a class action suit? I live in the GTA but want in. Screw AC.
I am going to think about it over the weekend. Either we proceed with a small claims action for the difference between what it would have cost less what we got it for so about $7000, or we start a lawsuit in Supreme Court and try and certify it as a class action. I will get back to you.
Deal Addict
User avatar
Sep 19, 2005
3040 posts
2052 upvotes
Canadia
alanbrenton wrote: How can we be part of a class action suit? I live in the GTA but want in. Screw AC.
Be aware that a class action suit requires certification by the courts before it can proceed. Assuming that it's certified, there will be a multi-year wait and it is likely that the majority of any settlement will be paid in legal fees.
Sr. Member
Sep 27, 2010
551 posts
347 upvotes
Vancouver
Credit card charged. No refunds.
Newbie
Nov 28, 2013
46 posts
25 upvotes
Surrey
coleworld wrote: Anyone actually been contacted by Air Canada?
So far no call yet. Unless they have hundreds of thousands of people to call that will take them weeks to do then sure. But so far no call and no indication of a refund.
Newbie
Jan 2, 2007
80 posts
9 upvotes
Has a petition been started yet (similar to the Lenovo case) for this one?

I am just baffled at why there has been ZERO communication of customers who have made a purchase and can no longer access their flight passes in their accounts. Surely this has to violate some sort of consumer right where once a seller has provided a product (ie. Flight Pass) or service (ie. Flights) they must honor them to the best of their ability regardless of any errors, ommissions, etc....

Really do hope the bad publicity sinks these guys. Please continue to give WestJet props; and if there are any WestJet employees who can get someone high up to put a plug in for WestJet that would be great! Even if WestJet did some sort of promotion to offer those who had this flight pass with cheaper discounted flights it would show how much better they are managed.
Sr. Member
Sep 27, 2010
551 posts
347 upvotes
Vancouver
"Dear ****:
We're in touch with you regarding the Western USA Plus Pass that you recently purchased from Air Canada that was, unfortunately, incorrectly priced and is now corrected. Let me first say that we’re sorry for the inconvenience and misperception this error caused and outlined below are details of what happened and the steps we're taking to correct this error and a gesture of thank you for your understanding.
On the evening of August 25th, a computer loading error resulted in a temporary mispricing of our Western USA Plus Pass product for Business Class travel. This product, good for 10 one-way flights, was mistakenly displayed at $800 instead of the correct price of $8,000. When we became aware of this error 24 hours later, the passes were withdrawn from sale and the booking of flights was inhibited.
We understand your disappointment and trust you understand we cannot honour the Flight Passes mistakenly sold at 10% of their value. Therefore, any Flight Passes purchased at the incorrect $800 price will be cancelled and refunded. If you have already made any credit bookings with your incorrectly-priced Flight Pass, however, these flights WILL be honoured and the remaining credits cancelled and refunded on a prorated basis. We appreciate your understanding and to express our thanks, if you choose to re-purchase this Flight Pass at the correct price, we will add an 11th flight credit to the package for free. (Once you complete your purchase, simply eMail us at crflightpass@aircanada.ca with your Flight Pass number and we will process the extra credit.)
Thank you for your support for Air Canada and, as always, we look forward to welcoming you onboard.
Sincerely,
Renee Smith-Valade
Vice President, Customer Experience"
Sr. Member
User avatar
Mar 20, 2013
624 posts
676 upvotes
Winnipeg
The Lenovo case was similar to a bricks-n-mortar store doing an ad campaign for 50% everything in the store, and then refusing to honour the advertised discount.

The AC flight pass situation is more like a bricks-n-mortar store mistakenly pricing some $8000 televisions for $800. No ad campaign, just some mispriced items way in the back of the store that you had to dig around for. Even SCOP would only get you $10.

The question is, if it rang up at $800, and you paid for it, but had not left the store yet, would the store be entitled to cancel the transaction and refuse to let you take the $8000 television out of the store.

A better example might be a gift card. If you bought an $8000 gift card for $800, which was not an advertised sale, and was obviously a mistake, and you hadn't used it yet, would the store be allowed to void the card and refund you your $800.

Another question would be, if could be proved that you knew that it was an error, could you be charged with anything?
Deal Addict
Aug 17, 2012
1498 posts
570 upvotes
Windsor
We're in touch with you regarding the Western USA Plus Pass that you recently purchased from Air Canada that was, unfortunately, incorrectly priced and is now corrected. Let me first say that we’re sorry for the inconvenience and misperception this error caused and outlined below are details of what happened and the steps we're taking to correct this error and a gesture of thank you for your understanding.

On the evening of August 25th, a computer loading error resulted in a temporary mispricing of our Western USA Plus Pass product for Business Class travel. This product, good for 10 one-way flights, was mistakenly displayed at $800 instead of the correct price of $8,000. When we became aware of this error 24 hours later, the passes were withdrawn from sale and the booking of flights was inhibited.

We understand your disappointment and trust you understand we cannot honour the Flight Passes mistakenly sold at 10% of their value. Therefore, any Flight Passes purchased at the incorrect $800 price will be cancelled and refunded. If you have already made any credit bookings with your incorrectly-priced Flight Pass, however, these flights WILL be honoured and the remaining credits cancelled and refunded on a prorated basis. We appreciate your understanding and to express our thanks, if you choose to re-purchase this Flight Pass at the correct price, we will add an 11th flight credit to the package for free. (Once you complete your purchase, simply eMail us at crflightpass@aircanada.ca with your Flight Pass number and we will process the extra credit.)

Thank you for your support for Air Canada and, as always, we look forward to welcoming you onboard.

Sincerely,
Newbie
Jan 2, 2007
80 posts
9 upvotes
andysh wrote: "Dear ****:
We're in touch with you regarding the Western USA Plus Pass that you recently purchased from Air Canada that was, unfortunately, incorrectly priced and is now corrected. Let me first say that we’re sorry for the inconvenience and misperception this error caused and outlined below are details of what happened and the steps we're taking to correct this error and a gesture of thank you for your understanding.
On the evening of August 25th, a computer loading error resulted in a temporary mispricing of our Western USA Plus Pass product for Business Class travel. This product, good for 10 one-way flights, was mistakenly displayed at $800 instead of the correct price of $8,000. When we became aware of this error 24 hours later, the passes were withdrawn from sale and the booking of flights was inhibited.
We understand your disappointment and trust you understand we cannot honour the Flight Passes mistakenly sold at 10% of their value. Therefore, any Flight Passes purchased at the incorrect $800 price will be cancelled and refunded. If you have already made any credit bookings with your incorrectly-priced Flight Pass, however, these flights WILL be honoured and the remaining credits cancelled and refunded on a prorated basis. We appreciate your understanding and to express our thanks, if you choose to re-purchase this Flight Pass at the correct price, we will add an 11th flight credit to the package for free. (Once you complete your purchase, simply eMail us at crflightpass@aircanada.ca with your Flight Pass number and we will process the extra credit.)
Thank you for your support for Air Canada and, as always, we look forward to welcoming you onboard.
Sincerely,
Renee Smith-Valade
Vice President, Customer Experience"

You forgot to add a big middle finger to all your customers AC. Thanks for nothing. You could not have handled this worse.
Sr. Member
Sep 27, 2010
551 posts
347 upvotes
Vancouver
Renee Smith-Valade worked for BC Hydro as a Senior VP of Communications. That could explain why she does not care about customer experience even though that's her title.
http://bobmackin.ca/?cat=618

She planned Air Canada Rouge as the VP Customer Experience
https://www.aircanada.com/en/about/medi ... alade.html

She dated John Furlong, CEO of VANOC when she worked for VANOC under John Furlong
http://www.straight.com/news/478376/joh ... tion-trial

This is her LinkedIn Profile:
https://ca.linkedin.com/pub/renee-smith ... 4b/b55/980

Notable Quotes:
“She builds a case of evidence against you and then gives you little or no time to defend yourself before she publishes,” Renee Smith-Valade
http://www.macleans.ca/news/canada/the- ... pic-war-2/
Newbie
Nov 28, 2013
46 posts
25 upvotes
Surrey
FujiSyuuske wrote: You forgot to add a big middle finger to all your customers AC. Thanks for nothing. You could not have handled this worse.
Still no email for me
Sr. Member
Sep 27, 2010
551 posts
347 upvotes
Vancouver
Renee Smith-Valade, Air Canada vice-president for customer experience, said extra staff were on hand at both check-in and security checkpoints and passengers moved quickly through the delay.

“Most European, international and U.S. carriers already have a system like this…so we’re just coming into line with what most other airlines are already doing,” she said in an interview.

http://business.financialpost.com/news/ ... onto-today

She wants to be like the other carriers but with conditions attached - ie not when there is a price error
Sr. Member
Sep 27, 2010
551 posts
347 upvotes
Vancouver
RENEE SMITH VALADE
BC Hydro, senior vice-president of communications
Before joining BC Hydro in August, Renee Smith-Valade was head of communications for the
organizing committee of the 2010 Olympic Games. Smith-Valade was on the media front lines,
helping shape Vanoc's public handling of the death of Georgian luger Nodar Kumaritashvili in a
practice run on the day of the opening ceremonies. Previously, Smith-Valade worked for the 1988
Calgary Games and was manager of corporate communications for Air Canada.

She is Top 100 Women of Influence of BC
http://www.gohballet.com/pdf/October%20 ... luence.pdf

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