taurus25 wrote: ↑Aug 28th, 2015 1:41 pmWe're in touch with you regarding the Western USA Plus Pass that you recently purchased from Air Canada that was, unfortunately, incorrectly priced and is now corrected. Let me first say that we’re sorry for the inconvenience and misperception this error caused and outlined below are details of what happened and the steps we're taking to correct this error and a gesture of thank you for your understanding.
On the evening of August 25th, a computer loading error resulted in a temporary mispricing of our Western USA Plus Pass product for Business Class travel. This product, good for 10 one-way flights, was mistakenly displayed at $800 instead of the correct price of $8,000. When we became aware of this error 24 hours later, the passes were withdrawn from sale and the booking of flights was inhibited.
We understand your disappointment and trust you understand we cannot honour the Flight Passes mistakenly sold at 10% of their value. Therefore, any Flight Passes purchased at the incorrect $800 price will be cancelled and refunded. If you have already made any credit bookings with your incorrectly-priced Flight Pass, however, these flights WILL be honoured and the remaining credits cancelled and refunded on a prorated basis. We appreciate your understanding and to express our thanks, if you choose to re-purchase this Flight Pass at the correct price, we will add an 11th flight credit to the package for free. (Once you complete your purchase, simply eMail us at firstname.lastname@example.org with your Flight Pass number and we will process the extra credit.)
Thank you for your support for Air Canada and, as always, we look forward to welcoming you onboard.
Don't you have to wait 24 hours before you can make your first booking with the flight pass? If I am not mistaken, AC remove their flight pass before the 24 hours hold period was up.
I seriously don't think it was a computer glitch. I think they did it on purpose to get people to sign up (create accounts with AC).. next thing you know, they are going to send out emails about "promos" with AC. I am sure they got thousands of new customers.