Not sure where you get those numbers? From this forum? I suspect a good number of those comments are from you and a few other people? LOLCuriousC wrote: ↑ From the comments section
1600 comments, mostly telling the same thing: this is theft and fraud
If you take the 1600 as a sample size good enough sample for a 2% error margin for a poll, you have right there the general opinion on this: IT IS FRAUD AND THEFT and AC IS NOT LOVED AT ALL (which means they will be in trouble anyway after this)
As for Air Canada not being loved....well, Air Canada Named 2019 Airline of The Year by Global Traveler https://aircanada.mediaroom.com/2019-12 ... l-Traveler
Air Canada had over 50 million passengers in 2019 so I think there are a lot more satisfied with them and their service than the few on this forum or on the passenger facebook page. https://www.statista.com/statistics/689 ... ir-canada/
Your noting the EU and US are doing so much better refunding but they too are having problems
"The major airlines point out that they’re complying with federal law. They say that since the COVID-19 crisis began, they've allowed consumers to change their travel plans for no fee and have extended the length of time during which credits or vouchers for future travel may be used. "
"CR advocates, who have collected more than 89,000 signatures on a petition demanding cash refunds from airlines, support the proposed legislation. But unless and until it passes, getting your money back may take a little work. " Puts our 30,000 to shame.
https://www.consumerreports.org/returns ... -pandemic/
"EU states back withholding airline passenger refunds" https://newseu.cgtn.com/news/2020-05-04 ... index.html