Air Transat cancels return trip: refund/compensation
We've already flown out.
They've rescheduled us for the previous day's flight, which doesn't work for us.
Email says we can reschedule or refund.
Approx fare paid was ~$950 RT.
Air Transat has initially offered $270 if we cancel the return trip... which doesn't anywhere near cover a new one way ticket.
Unfortunately, Canadian rules apply here, not EU/US.
Anyone have experience with this? Is it best to email them? Direct message on Facebook? Cc the Canadian authorities on any of our communications?
What's the best way to get AT to refund us at least half of the initial fare and cancel the return journey?