Alectra utilities Mississauga (ON) surprize disconnection notice
I noticed that enersource became Alectra sometime early/mid this year (2018) ... I didn't think much of it except the strange name.
So now I didn't put 2 and 2 together that my online epost only bill that was the only delivery mechanism of hydro bill wasn't showing any bills since May 2018.
With our lives I didn't think much that the 2 billing cycles (2 month bill) were indeed missed on the online account... pretty much expecting a catch-up massive bill any day now in the epost mailbox.
Instead today there was a tardy photocopied and unaddressed open envelope with Alectra logo, in my mailbox that said 'Notice of Disconnection' with today's date!!! The letter hardly looks real as it's a faded photocopy with a handwritten account number, amount due and my address. The letter looks like photocopied off a 20 year old xerox machine with the logo hardly readable... it looks like a scam honestly.
The balance seems like what I would have expected for 2 billing cycles since May which is not concerning at all.
What concerns me is that there have been no warnings or phones calls. No transition notes in epost mailbox. no letter or paper bills or warning or arrears at all.
Has anyone else been surprized or have been caught in a 'system glitch' here.
So now I didn't put 2 and 2 together that my online epost only bill that was the only delivery mechanism of hydro bill wasn't showing any bills since May 2018.
With our lives I didn't think much that the 2 billing cycles (2 month bill) were indeed missed on the online account... pretty much expecting a catch-up massive bill any day now in the epost mailbox.
Instead today there was a tardy photocopied and unaddressed open envelope with Alectra logo, in my mailbox that said 'Notice of Disconnection' with today's date!!! The letter hardly looks real as it's a faded photocopy with a handwritten account number, amount due and my address. The letter looks like photocopied off a 20 year old xerox machine with the logo hardly readable... it looks like a scam honestly.
The balance seems like what I would have expected for 2 billing cycles since May which is not concerning at all.
What concerns me is that there have been no warnings or phones calls. No transition notes in epost mailbox. no letter or paper bills or warning or arrears at all.
Has anyone else been surprized or have been caught in a 'system glitch' here.