Shopping Discussion

AliExpress: Damaged Good & Chargeback

  • Last Updated:
  • Feb 6th, 2018 1:34 pm
9 replies
Deal Expert
Jun 30, 2006
19960 posts
8263 upvotes
Toronto
Open a dispute. Aliexpress will step in and provide a refund.
Sr. Member
Jul 13, 2016
948 posts
567 upvotes
Yes, of course! (however it's better to go through AliExpress' dispute resolution process first)
Deal Addict
User avatar
Feb 20, 2004
1104 posts
472 upvotes
AsianXL wrote: Can I issue a chargeback with my bank CC for damaged good?

The seller won't issue me a full refund or send me a replacement even after I provided them with evidence (picture of damaged good).
If the owner won't deal with you escalate with dispute resolution and upload pics there. I've done that before and I like how Aliexpress protects customers.
Deal Expert
Jun 30, 2006
19960 posts
8263 upvotes
Toronto
AsianXL wrote: Now the dude is asking me to cancel my dispute, provide him with my Paypal e-mail address to issue me a refund.

However, I must cancel my dispute first before he will issue me a refund.

Is this legit? It seems so shady.
Just let Aliexpress settle the dispute. I wouldn't bother with Paypal.
Sr. Member
Jul 13, 2016
948 posts
567 upvotes
AsianXL wrote: Now the dude is asking me to cancel my dispute, provide him with my Paypal e-mail address to issue me a refund.

However, I must cancel my dispute first before he will issue me a refund.

Is this legit? It seems so shady.
Definitely not, never close a dispute or chargeback before receiving the refund.
Deal Addict
May 23, 2014
1291 posts
869 upvotes
canada
AsianXL wrote: Now the dude is asking me to cancel my dispute, provide him with my Paypal e-mail address to issue me a refund.

However, I must cancel my dispute first before he will issue me a refund.

Is this legit? It seems so shady.
They are scoundrels on that site. Ask him to trust you like you trusted him to send you a proper product. Tell him you will only cancel after you get the money.

They could not refund

Or

They will send you less $ then you paid. They act dumb and send it to you as a merchant with a 10-20% fee instead of friends and fam

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