Expired Hot Deals

[Amazon Canada] AMD Ryzen 3900x CPU - $556.77 (price error?)

  • Last Updated:
  • Sep 14th, 2019 6:16 pm
Newbie
Nov 30, 2010
23 posts
9 upvotes
Ordered July 20th at $556, and as expected, I got the 3800X on Saturday (i wasn't one of the people who contacted Amazon before it arrived btw). I got in touch with them today through live chat and my rep said they would be sending me a new 3900X with one day shipping, though I'm not holding my breath since my order page shows 3800X was ordered for $0 today and 3900X appears to be OOS on Amazon atm. However, I did ask my rep to confirm once I noticed this and they said that I will receive "AMD Ryzen 9 3900X 12-core, 24-thread processor with Wraith Prism LED Cooler" in those exact words, so I'll keep you guys posted.

Chat logs from second rep I got in case anybody is interested. TL;DR from the first rep is that they couldn't do anything so I politely asked them to escalate to someone who could help and cut it out here for brevity's sake.
You are now connected to CSR2 from Amazon.ca
CSR2: Hello, my name is [name]. Please give me a moment to review the previous correspondence.
Me: No problem, please take your time
CSR2: Thanks for waiting patiently
I understand that you've received 3800X processor instead of 3900X
Me: that is correct
CSR2: to make things right we've 2 option
either I can issue the difference of the price or if possible you can return the item for full refund and you can place the order and also I'll alert the FC on your behalf to ensure that the correct item is shipped
and they look into this thrice before packing the item

Me: If you can please clarify, by "issue the difference of the price", do you mean I could order the 3900X at the following link ( https://www.amazon.ca/AMD-Ryzen-3900X-1...(See full link) ) and return the current 3800x, and i will be credited the difference in price?
CSR2: I'm referring to If you're willing to keep the 3800X
I can issue the difference of the price of 3900x to 3800X
Or I can help you with the replacement
Are we connected, (me) ?

Me: so if i understand correctly, if I keep the 3800X you will issue the difference between the current prices (699.99 - 549.99 = $150) or you can help me replace it with the 3900X at the price i paid?
Sorry, we are, I just received a phone call, apologies for the delay and for the questions, i just want to make sure I am understanding correctly
CSR2: I can issue the difference from the price you paid and if you prefer I can create the replacement with one day delivery at no extra cost
No issues,(me)
I can help you to replace it with 3900X

Me: If you are able to create the replacement for the 3900X for no extra cost I think I would prefer that option
CSR2: Thank you
"rep
Replacement created successfully.
with one day shipping
Me: Thank you very much, once I receive the 3900x do I go through the standard process to return the 3800X, or are there any additional steps i must take?
CSR2: You just need to follow the standard process to return the item using the label
CanadaPost : (removed)
There is no extra step,(me)

Me: Thank you. I would just like to confirm that the processor I will receive will be the 3900X, as I just checked my orders and it shows the 3800X (the incorrect one) arriving tomorrow ( https://www.amazon.ca/gp/product/B07SXM...(See full link) )
CSR2: You'll receive
AMD Ryzen 9 3900X 12-core, 24-thread processor with Wraith Prism LED Cooler
Me: That is all I wanted to confirm. Thank you for the assistance.
CSR2: Please let me know is there anything else I can do for you today?
Me: I think that is all. Thank you, I appreciate all your help.
CSR2: Thank for contacting Amazon.Have a great day ahead! Please click on END CHAT to close this window.
Newbie
User avatar
Apr 18, 2017
7 posts
3 upvotes
You will 100% receive a 3800x, I just got a second one with almost the same conversation as you even though the supervisor promised I would receive a 3900x, guess I need a second round in the fighting pit and hope to not get banned for too many returns.
Deal Addict
Nov 27, 2003
1877 posts
484 upvotes
Vancouver
Just wanted to update that 40% off ends up as $374.16 total (taxes included or $334.07 before taxes) for the Ryzen 7 3800x. I just got my confirmation e-mail; I didn't realize that they did not include taxes when they said they were going refund me $222.70 in chat -- anyways, very happy with what I have -- I don't need the added cores of the 3900x and welcome the lower price. I am upgrading from an i7-2600k, now I need to find my other components (memory and mainboard)

Good luck to the rest of you, Hope you all come away with what you're looking for; either 3900x or discounted 3800x or credits!
Deal Guru
Feb 19, 2008
13198 posts
3410 upvotes
London
aviador wrote:
Aug 12th, 2019 5:32 pm
You wouldn't believe that Amazon Canada still has a wrong title in its listing for the Ryzen 9 3900X.

Title: AMD Ryzen 7 3900X 8-core, 16-thread unlocked desktop processor with Wraith Prism LED Cooler

ASIN: B07SXMZLP9

URL: https://www.amazon.ca/dp/B07SXMZLP9/

Code: Select all

https://www.amazon.ca/dp/B07SXMZLP9/
What is wrong with that?
Newbie
User avatar
Apr 18, 2017
7 posts
3 upvotes
BooR4dL3y wrote:
Aug 12th, 2019 6:23 pm
Just wanted to update that 40% off ends up as $374.16 total (taxes included or $334.07 before taxes) for the Ryzen 7 3800x. I just got my confirmation e-mail; I didn't realize that they did not include taxes when they said they were going refund me $222.70 in chat -- anyways, very happy with what I have -- I don't need the added cores of the 3900x and welcome the lower price. I am upgrading from an i7-2600k, now I need to find my other components (memory and mainboard)

Good luck to the rest of you, Hope you all come away with what you're looking for; either 3900x or discounted 3800x or credits!
Could you share/pm your order number? Or even your chat transcript!
Jr. Member
Nov 27, 2014
105 posts
56 upvotes
NS
Viper98 wrote:
Aug 12th, 2019 6:38 pm
What is wrong with that?
The real 3900X is a Ryzen 9, 12 Core CPU.
Deal Guru
Feb 19, 2008
13198 posts
3410 upvotes
London
BBonnar wrote:
Aug 12th, 2019 6:42 pm
The real 3900X is a Ryzen 9, 12 Core CPU.
ahh
Sr. Member
Aug 11, 2008
925 posts
237 upvotes
L4cky wrote:
Aug 12th, 2019 2:29 pm
can you post ur chat log?
Initially cr sent me replacement as 3900x, but when i checked my account after chat it was again same 3800.
I contacted again and new cp said she's gonna cancel the replacement order, and when 3900X will in stock i ordered that and contact them to adjust the price. Then I you asked about 40% on existing order instead and she said no problem.
I should have asked for credit/gc, my bad

....
11:12 AM PDT Amazon: You can ask the next agent to check our previous chat they will surely help you with this.

11:13 AM PDT Amazon: I will also make a note on your account.

11:13 AM PDT Me: one of my friend get 40% discount on original order with this issue of same product.
11:13 AM PDT Amazon: Please give me a minute while I check this for you.

11:13 AM PDT Me: thanks
11:14 AM PDT Amazon: Okay as an exception we will issue 40% discount.
11:14 AM PDT Me: thanks
11:14 AM PDT Amazon: I will cancel the replacement order.
Is that fine?

11:14 AM PDT Me: Yes
11:16 AM PDT Amazon: Please give me a minute while I process it for you.

11:16 AM PDT Me: Thanks it will save me from wait for product and chat sessions.
11:17 AM PDT Amazon: I've requested a refund of $221.84 to your original payment method. You'll see the refund in the next 3-5 business days.
Last edited by ykhehra1 on Aug 12th, 2019 7:22 pm, edited 1 time in total.
Deal Fanatic
User avatar
Nov 18, 2008
6635 posts
1231 upvotes
Mont-Royal
ykhehra1 wrote:
Aug 12th, 2019 6:51 pm
Initially cr sent me replacement as 3900x, but when i checked my account after chat it was again same 3800.
I contacted again and new cp said she's gonna cancel the replacement order, and when 3900X will in stock i ordered that and contact them to adjust the price. Then I you asked about 40% on existing order instead and she said no problem.
I should have asked for credit/gc, my bad

....
11:12 AM PDT Amazon: You can ask the next agent to check our previous chat they will surely help you with this.

11:13 AM PDT Amazon: I will also make a note on your account.

11:13 AM PDT Me: one of my friend get 40% discount on original order with this issue of same product. I that case I will the wrong product but with 40% discount
I that case I will keep the wrong product but with 40% discount
11:13 AM PDT Amazon: Please give me a minute while I check this for you.

11:13 AM PDT Me: thanks
11:14 AM PDT Amazon: Okay as an exception we will issue 40% discount.
11:14 AM PDT Me: thanks
11:14 AM PDT Amazon: I will cancel the replacement order.
Is that fine?

11:14 AM PDT Me: Yes
11:16 AM PDT Amazon: Please give me a minute while I process it for you.

11:16 AM PDT Me: Thanks it will save me from wait for product and chat sessions.
11:17 AM PDT Amazon: I've requested a refund of $221.84 to your original payment method. You'll see the refund in the next 3-5 business days.
but you won't get the new 3900x if u get thte 40%
"Every marathon you run, your heart scars and you will die faster. If you think running a marathon is fitness, then you know NOTHING ABOUT HEALTH & FITNESS."
- Training 101
Sr. Member
Aug 11, 2008
925 posts
237 upvotes
L4cky wrote:
Aug 12th, 2019 7:13 pm
but you won't get the new 3900x if u get thte 40%
yes. And I just checked email amazon sent me and it is "Item Refund: CDN$ 105.64
Item Tax Refund: CDN$ 5.28". Guess I am contacting them to get back the rest 20% once it show in my credit card
Jr. Member
Dec 12, 2009
161 posts
35 upvotes
quebec
After two calls and escalating, they came with an agreement : I was asked to return the 3800x, that I would be refunded when Amazon receives the item, that he would call me back and 150$ CS (he couldn't do more) would then be provided to reorder the 3900x. I was from the early bunch of ordered at 528$.

Even if that sounds great and the guy was super chill and helpful, I'm sure this will prove to be difficult and I'll regret sending back the 3800x that quick.
Deal Addict
User avatar
Jul 12, 2004
3817 posts
351 upvotes
Toronto
For those of you returning this for a refund, do you get charged if you create a return label in the My accounts section?
Or does the label have to come from support so they cover the costs?

Not even sure if the 3800x is eligible for free return normally.
Member
Dec 18, 2012
285 posts
279 upvotes
Quebec
I talked to the live chat today and the representative presented me with two options straight away for the r7 3800x I received:

1. Take 15% off the R7 3800x
2. Wait ~1week for them to send a replacement order for a R9 3900X.

I have zero interest in the r7 3800x even at 25% off (I'de rather stay with my 4790k build) so I took the second option.
He did say he put a note on my account and that the process for getting the right replacement order would take around a week.
I don't have to return the R7 3800x until I received the replacement unit. Wait and see at this point.

The replacement order better be a r9 3900x because I hate receiving false hope and have my time wasted.
I might get a bit mad if I'm not getting a R9 3900x at this point.
Last edited by Web4Life on Aug 12th, 2019 8:08 pm, edited 1 time in total.
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Deal Guru
User avatar
May 14, 2007
14921 posts
1886 upvotes
Scarborough / Markha…
Got 30% off item just by kindly asking. Good enough for me, still cheaper than a R7 3700X which what i was gonna get anyways.
Deal Guru
Feb 19, 2008
13198 posts
3410 upvotes
London
What a dick.... This guy is a supervisor :|
Arjun A: Hello, my name is Arjun A. Please give me a moment to review the previous correspondence.
Me: Hello Arjun. Take your time
Arjun A: Sorry for the error
Upon checking I see that the listing was wrong
Now it is corrected to 3800X
We're getting these issues
It is corrected after reporting
Now the name changed to 3800X
Please return the incorrect item for a full refund
This is the available option
If we replace you'll receive 3800X itself
Name provided was wrong
3900X is not available for this price
It was an error
Maximum to keep it is 20% discount
or
return for a full refund
Me: I appreciate that it was an error, and I hear what you're saying, but since others have received 35-40% partial refunds, 20% is clearly not the maximum that can be provided. (I provided a link I found while looking this up with the previous agent to see if there were other reports online of this happening)
Arjun A: Please understand our limitation
20% is the maximum I can offer
We currently can't process any other credits
Is there anything else that I can assist you with? If there is not, click close chat on the top right hand side of this window.

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