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Amazon.ca

AMD Ryzen 3900x CPU - $556.77 (price error?)

  • Last Updated:
  • Nov 27th, 2019 1:56 am
Jr. Member
Sep 18, 2017
186 posts
52 upvotes
Toronto, ON
Going to receive my 3900X on Friday. Got the shipping notification today, and after contacting support, they price matched it at $791.43 - $205.86 = $585.57 final price. Good enough for me, I guess.
Member
Feb 26, 2017
292 posts
230 upvotes
I pushed as much as I could and only managed to get 30%. But I managed to get a $150 credit towards the 3900x if I wanted that.
Member
Jun 12, 2019
313 posts
109 upvotes
TORONTO
Erak606 wrote: Going to receive my 3900X on Friday. Got the shipping notification today, and after contacting support, they price matched it at $791.43 - $205.86 = $585.57 final price. Good enough for me, I guess.
How'd you manage to do that? Live chat or phone?
Jr. Member
Sep 18, 2017
186 posts
52 upvotes
Toronto, ON
julian3216 wrote: How'd you manage to do that? Live chat or phone?
I went on live chat after receiving the 3800X a week ago or so and escalated with somebody from the leadership team, who promised to let me re-order the 3900X with the difference refunded once shipped. I asked for the exact amount and she said around $182 in the chat. I was part of the $528 before tax group.

Today, went on live chat again and just chatted with a first level CSR who was able to read the notes/chat log regarding this order and just helped me refund the difference. Interesting that they also refunded me the tax.
Last edited by Erak606 on Aug 14th, 2019 3:38 pm, edited 1 time in total.
Jr. Member
User avatar
Sep 26, 2014
182 posts
79 upvotes
BC
Chatted with live chat yesterday and was able to get them to knock off $249.42. So 623.58 - $249.42 = $374.16

Not a bad deal to keep the 3800X. Thanks for the help everyone.
Deal Addict
Jul 31, 2015
1880 posts
1820 upvotes
Maple leafs
Wow I must have been lucky, so my 3800x came. I called in. First agent could only due 20%, she then transferred me to the leadership team. They then just came out and said max we can do is $250, is that okay? Neither was willing to even try to reorder the 3900x and apply credits as they stated it would be risky to actually get to work out.

Regardless I already have a 3900x in my system, that I paid full price at launch from Newegg. ... was hoping for another for my wife. But the 3800x which I paid 556+tax, 250 off that is fair enough considering it’s 33% less cores and slightly lower clockspeeds.

Overall I am happy with the outcome

Also not sure if matters but we have prime, and order about $500-$1000 a month at amazon
Sr. Member
Jan 15, 2010
554 posts
371 upvotes
Received 3800x yesterday. Called right away. The CSR asked me to return the item and told me to buy 3900x somewhere else other than Amazon.ca. Face With Tears Of Joy

So I just made another phone call today. The CSR couldn't do anything and passed me to his supervisor. The supervisor offered $75 credit towards 3900x and said it is better than escalate to the next level and receive just $10 credit. Face With Tears Of Joy
Member
Apr 30, 2012
318 posts
166 upvotes
North York
julian3216 wrote: Keep me posted how that goes please.
Nice and easy. 10 minutes on Live chat and out with a price adjustment refund. Had a small bump where she wanted to refund $150 to the credit card and the rest in Amazon balance. Told her I needed the money back on credit card and she said no problem.
Member
Jun 12, 2019
313 posts
109 upvotes
TORONTO
Steveei wrote: Nice and easy. 10 minutes on Live chat and out with a price adjustment refund. Had a small bump where she wanted to refund $150 to the credit card and the rest in Amazon balance. Told her I needed the money back on credit card and she said no problem.
Did your original conversation happen on the phone or chat?
Newbie
Jul 20, 2019
3 posts
3 upvotes
I just received 3800X and talked to amazon customer service. They asked me to order 3900X again and promised to refund the difference :)

WHO SAID WE ARE NOT GOING TO GET 3900X!

*
Last edited by MrDisco on Aug 15th, 2019 10:13 am, edited 1 time in total.
Reason: unnecessary
Deal Addict
Jul 31, 2015
1880 posts
1820 upvotes
Maple leafs
Honeyjam wrote: I just received 3800X and talked to amazon customer service. They asked me to order 3900X again and promised to refund the difference :)

WHO SAID WE ARE NOT GOING TO GET 3900X!

*
It seems very YMMV... lots of different experiences here.
Last edited by MrDisco on Aug 15th, 2019 10:13 am, edited 1 time in total.
Reason: quote was edited
Sr. Member
User avatar
Aug 24, 2009
852 posts
504 upvotes
Mississauga
FWIW- I just did a quick chat and got 40% real easy. They led with 20% and I just said 'I understand others are getting upwards of 40% credit to keep the item - can you do a bit more than 20%?" The rep spoke with their manager and they are crediting $211.28 to keep the item. Sold!

Anyone want to buy my 'old' 3600 with about 10 hours of use on it? :)
Newbie
Nov 24, 2012
35 posts
94 upvotes
Montreal
Received 3800x. Got a 150$ GC credit towards the 3900x to buy once it comes back in stock and a return label for the 3800x.

I insisted that I had no use for the 3800x (not a gamer, need the higher core count for professional work). Good luck.
Newbie
Aug 8, 2019
2 posts
I tried for the 4th time. Got the same answer, even from team lead. "We do not do price adjustments, it's a company wide policy". Return for refund is the only option for me =/
Newbie
May 15, 2019
57 posts
93 upvotes
Anystrous wrote: I tried for the 4th time. Got the same answer, even from team lead. "We do not do price adjustments, it's a company wide policy". Return for refund is the only option for me =/

Did you mention that online people are getting the percentage off or a gift card?
Deal Addict
Jul 31, 2015
1880 posts
1820 upvotes
Maple leafs
Anystrous wrote: I tried for the 4th time. Got the same answer, even from team lead. "We do not do price adjustments, it's a company wide policy". Return for refund is the only option for me =/
Yikes... my guess is either:

- too many returns compared to purchases?
- said something bad in past chat now there is a note on your account?
- doesn’t spend enough at amazon for them to care about you?
- severe bad luck with reps?
Newbie
Jul 9, 2018
40 posts
61 upvotes
1st try chat: received full refund only from supervisor
2nd try chat: received 20% from supervisor (even brought up others on online forums have gotten 40% discounts) (however, she did offer to have 3900X sent to me for free if i returned the 3800X once it comes back in stock)
3rd try chat: received 15% from "experienced supervisor" who has handled these situations and 15% is max he gives
4th try with team leadership/supervisor with successful 35% off plus applicable taxes (details below)

05:01 PM PDT Deepika: I really appreciate
I understand your concern about the discount
let me check what exception I could give you
05:01 PM PDT ME: Thanks deepika for your assistance
05:03 PM PDT Deepika: I understand you would like to keep the item and would like more discount
the best I can do is offer 35% discount which will be $194.86
is that ok?
05:04 PM PDT ME: That sounds fair Deepika
194*1.13 as I paid tax as well on the item
so $220.19 in total
05:04 PM PDT Deepika: I can do $194.86 in total
and this is the best
05:05 PM PDT Deepika: I dont think we can do tax refund
Alright
sorry for that
I am able to do the taxes as well
CDN$ 194.86 + applicable taxes
05:05 PM PDT ME: Alright that sounds fair
thanks very much Deepika
05:06 PM PDT ME: It will be refunded to the same payment method?
Newbie
Jul 17, 2015
8 posts
Toronto, ON
U4LIFE wrote: Yikes... my guess is either:

- too many returns compared to purchases?
- said something bad in past chat now there is a note on your account?
- doesn’t spend enough at amazon for them to care about you?
- severe bad luck with reps?
I have the same experience with you. I have tried the 3rd time. Return is the only option. I will keep trying until I get the best deal. I have not tried the phone call method.
Newbie
Jun 24, 2014
7 posts
Bury, QC
Anystrous wrote: I tried for the 4th time. Got the same answer, even from team lead. "We do not do price adjustments, it's a company wide policy". Return for refund is the only option for me =/
Best of luck on the continued chat roulette

I just went though my first round with online chat and the rep said that i could return it and order the one I want and that it wasn't in there power to give a discount on the 3900x, 2 mins of idle chat later rep pipes up with a if you keep the 3800x can give 20% discount. Thanked them for there time and I would look into it as I had to see if it changes any of my other parts for my PC. Might hurt me that the other parts aren't from amazon so I can't make it a well no 3900 then I need to return all these things. I'll phone tomorrow night and see what phone rep can do. I'm in no hurry my i7 4790 can hold out for a while longer yet.

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