So basically, bad news for anyone who needs a warranty replacement for an external SSD from a well-known brand?
pretty much. better off with WD or Seagate or Kingston. WD and Seagate both have places in Canada u ship to so u don't have to ship it down to the us and both of them fill the customs papers out properly so no customs fees. kingston they have one of the better RMAs processes out there they will give u there fedex account number to pay for 2 day shipping to them then they ship the replacements back via 2 day shipping also no customs fee.
Gigabyte hit me with that magic trick before.
hmm odd i RMAed a Motherboard with them valued for the board was like 200 so if they had filled it out wrong it def would have got taxed this was like 2 years ago so maybe they fixed it by the time i used them.zobblplatz wrote: ↑ Gigabyte hit me with that magic trick before.
Paid $220 in tariffs on my own laptop, that I bought in Canada, and hand to RMA because the battery degraded massively within a few months. Told GB they owed me some wumpum, they told me this was my fault somehow.
In fact, I made my RFD account purely to let people know about this several years ago.
I don't know what's sadder, the way many tech companies continue to treat Canada as an extension of the US market rather than a separate market, or that Canadian tech enthusiasts are so uninformed to the point of not even having a preference of spending their hard-earned dollars with those companies who take Canada seriously as its own market.aaron158 wrote: ↑
pretty much. better off with WD or Seagate or Kingston. WD and Seagate both have places in Canada u ship to so u don't have to ship it down to the us and both of them fill the customs papers out properly so no customs fees. kingston they have one of the better RMAs processes out there they will give u there fedex account number to pay for 2 day shipping to them then they ship the replacements back via 2 day shipping also no customs fee.
all other company's adata gigabyte corsair are gonna force u to ship the drives down to the us on your dime fortunately at least the rest of them will fill the customs paper out right and not cost u import fees for something that shouldn't have import fees.
Canada has a smaller population than California.Raident wrote: ↑ I don't know what's sadder, the way many tech companies continue to treat Canada as an extension of the US market rather than a separate market, or that Canadian tech enthusiasts are so uninformed to the point of not even having a preference of spending their hard-earned dollars with those companies who take Canada seriously as its own market.
imo i think all these companies need to get better policy on stuff. like items under $100 they should just tell u not to bother sending it in like logitech does and provides u return labels for stuff over $100. or like nzxt with water coolers they just tell u to destroy it in a video with ur case number in frame and then they mail u the new one.Raident wrote: ↑ I don't know what's sadder, the way many tech companies continue to treat Canada as an extension of the US market rather than a separate market, or that Canadian tech enthusiasts are so uninformed to the point of not even having a preference of spending their hard-earned dollars with those companies who take Canada seriously as its own market.
if they declare it warranty nothing is owed but some company's don't do it right they declare it as if u bought the item off them so fedex and ups will then jack u for tax plus all kinds of broker fees for clearing it. if its shipped usps even if they do it wrong post office packages slip though no fee most of the time anyway.flamenko wrote: ↑ The speed of this SSD at 10Gbps is about 1050MB/s read and write. Shipping to and from the US requires clarity. I receive hardware from these US companies every 2-3 days and never get charges pending. Considering they no longer accept door service payment, simply contact the company with the info when the courier contacts you with respect to charges. Quick and easy for them to take care of it from the other end.
The X8 is a decent drive which rarely requires service... As is the case with most reputable SSDs.
its standard policy for most company's to force u to pay to send it in. if u complain alot some will cave and give u a label. or if u deal with kingston they pay both way no questions asked same with logitech most other companies for u to pay and most of them only have a warehouse in the us.VanillaPep wrote: ↑ I just RMA'd with WD and i have to pay shipping to Toronto (15$ with entreprise price). They pay return shipping.
Why do we pay shipping if it's their fault?
There's apparently some annoying clause in customs that if you take a product from canada into the states, modify it, and then bring it back, it's considered a new product and get taxed like a new product.
But I don’t see Kingston, Seagate or WD external SSDs being sold heavily or bought heavily. Usually crucial or Samsungaaron158 wrote: ↑ pretty much. better off with WD or Seagate or Kingston. WD and Seagate both have places in Canada u ship to so u don't have to ship it down to the us and both of them fill the customs papers out properly so no customs fees. kingston they have one of the better RMAs processes out there they will give u there fedex account number to pay for 2 day shipping to them then they ship the replacements back via 2 day shipping also no customs fee.
all other company's adata gigabyte corsair are gonna force u to ship the drives down to the us on your dime fortunately at least the rest of them will fill the customs paper out right and not cost u import fees for something that shouldn't have import fees.
Even if it is declared warranty UPS and others will still nail you admin fees. You have to ensure you tell them to pay all duties and fees to the courier at source. That's what I meant to say if it wasn't clear. Trust me.... I have been through years of fine tuning with respect to this. Largest parcel came in with 2200 duties several years back... You can bet I never accepted that.aaron158 wrote: ↑ if they declare it warranty nothing is owed but some company's don't do it right they declare it as if u bought the item off them so fedex and ups will then jack u for tax plus all kinds of broker fees for clearing it. if its shipped usps even if they do it wrong post office packages slip though no fee most of the time anyway.
amazon/newegg/cc all offer them for sale. problem is people have bought into this hype of Samsung being the best there is and they don't want anything else all tech utubers push Samsung big time to sure they might make a fast drive but what good is when something goes wrong and u call a company who tired to do anything they can to give u a run around so they don't have to honour the warranty. its not even just there SSD samsung tries to weesle out of warranty for anything they sell and make it a huge hassle.
