Amazon.ca stole $800 from me. What can I do?
Edit: sorry for not replying. I was working all day until just now. To answer some of the questions I saw coming up a lot. I purchased the gift cards with a debit card. I contacted my bank and they told me they don't offer any protection for debit cards. So no charge back option. I did it because I don't own a credit card. If I had a credit card I would have just used it. I was buying a video card and my computer broke about a week ago. And I needed more than the $250 limit on those vanilla prepaid visa/master cards cards. I never really use Amazon so I wasn't aware I could buy gift cards through their site. If I did I would have taken the $6-$10 hit and just bought 3 of those $250 vanilla mastercard so I could charge back. I foolishly never considered that the stores nor Amazon would not honour the cards. They are literally in every gas station front and center when you walk into them. So I assumed they would be a reputable location. But apparently amazon doesn't think so. And I was always under the assumption that as long as you kept the recipets the store would be on your side for returns.
UPDATE May 6th 2020: So support has stopped responding to my messages completely. The Jeff email did nothing. Got no response. Got word from circle k that there was no issue on their end and that they won't help me. It's on amazon. Tried social media and they just told me to contact the same support channels that did nothing to help. Tried reaching out to news outlets and was told they weren't interested in my issue.
So now I'm faced with the legal system. I'm in the process of researching how to sue them in small claims court. Unfortunately with everything going on in the world, the site says the legal system is shut down for everything but serious cases like murder etc. With no time table on when it will reopen. My hope is I can at least file the papers with the expectation of a later court date. In the off chance amazon reaches out to settle rather than wait. As from what I have seen or read they prefer to settle whenever they get taken to small claims court. Will probably be a loooooooong time before I have anything new to add to this. But I have it book marked so I will updated it when I have something new. If anyone can point me to helpful resources for understanding the small claims system in Canada besides the provinces site it would be appreciated. YouTube has a few videos that helped, but not much. It's mostly American lawyers.
Thank you to everyone who has helped me with their knowledge so far. I'm beyond frustrated and sad about this whole thing. I was trying to buy parts to fix my computer and now I'm out my money and my computer is still broken. A couple days ago was the roughest time so far, because if this had not have happened I would have received my parts that day and be back to using my computer. Now it will be months(Years?) before I get any resolution. And I could lose and get nothing . Time will tell...
Update June 11th 2020 : Only update I have right now, is that I have gotten a response through my BBB complaint and they unlocked the account and gave me back access to it. Still no return of my money or an apology. They seem to take about a week to reply each time through them. So atm I'm trying to put the last bit of my small claims paperwork together to submit it. And if I have not gotten the return by then I will file it. Just can't seem to find any information on if there's special rules or something I need to do for sueing an American company since I'm based in New Brunswick Canada. It doesn't seem like there is. It's nearly impossible to find help on the subject. Everyone keeps pointing to the pdf on the provincial website. While useful, it leaves many questions.