Shopping Discussion

Amazon Canada charging return shipping on defective item?

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  • Aug 15th, 2019 5:15 pm
[OP]
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Oct 1, 2017
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Thunder Bay

Amazon Canada charging return shipping on defective item?

Hey all,

So received an item today. Quickly identified it was defective. Went to initiate a return, and to my surprise instead of being offered a premade tag and it being paid, the only option was “I’ll ship and pay”. And of course they want it shipped to B.C. from Ontario...

So I had to pay $25 to ship it...

Anyone ever encounter this? I’ve never had it before.

Perhaps I’m just finally considered a pain in the butt customer. I have about a 28% return rate for this year.
18 replies
Deal Addict
Mar 21, 2010
4781 posts
1594 upvotes
Toronto
zobblplatz wrote: Hey all,

So received an item today. Quickly identified it was defective. Went to initiate a return, and to my surprise instead of being offered a premade tag and it being paid, the only option was “I’ll ship and pay”. And of course they want it shipped to B.C. from Ontario...

So I had to pay $25 to ship it...

Anyone ever encounter this? I’ve never had it before.

Perhaps I’m just finally considered a pain in the butt customer. I have about a 28% return rate for this year.
Was it sold by/fulfilled by Amazon?
Deal Expert
Aug 22, 2006
26047 posts
11519 upvotes
zobblplatz wrote: I have about a 28% return rate for this year.
I suspect this is your problem.
How are you returning 28% of your stuff?
I don't know my exact return rate, but I'd be shocked if it was 2.8%.
[OP]
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Oct 1, 2017
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death_hawk wrote: I suspect this is your problem.
How are you returning 28% of your stuff?
I don't know my exact return rate, but I'd be shocked if it was 2.8%.
A mixture of ordering things that are fairly easy to damage in shipping, a girlfriend who is super indecisive and uses my amazon account and things just not performing to expectation. I also buy warehouse deals every chance I get.

I buy all sorts of crap from amazon, lately I did a new PC build and grabbed a few warehouse deals. Had to send a few back because well... warehouse deals...

My favourite was a power supply without a power cable. Who the hell ok’d that lol.

Funny thing, I was curious so I tried to open a refund on a random other item from recent and that one they would pay for. Weird.
Newbie
Jul 20, 2017
47 posts
26 upvotes
Holy shit 28% that's a lot. I think they are sick of you :D

EDIT: Have you tried contacting amazon about this?
[OP]
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Oct 1, 2017
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TylerOakville wrote: Holy shit 28% that's a lot. I think they are sick of you :D

EDIT: Have you tried contacting amazon about this?
I don't want to add fuel to the fire. I don't mind paying that much, just curious if it had happened to others.
Deal Addict
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Dec 20, 2004
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Vancouveresque
Did you actually choose the correct reason when you filed the return? And, uh, how do you know that you have a 28% return rate? Did you figure it out yourself, or did Amazon tell you?
Deal Addict
Dec 6, 2002
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GeeCee wrote: Did you actually choose the correct reason when you filed the return? And, uh, how do you know that you have a 28% return rate? Did you figure it out yourself, or did Amazon tell you?
He has a 28% return rate.. I think he knows how to do a return! :)

Ron.
[OP]
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Oct 1, 2017
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GeeCee wrote: Did you actually choose the correct reason when you filed the return? And, uh, how do you know that you have a 28% return rate? Did you figure it out yourself, or did Amazon tell you?
Yes, I picked item is defective.

I summed up all my returns over the past 12 months and divided my total orders by this value.
Jr. Member
Jul 28, 2014
146 posts
395 upvotes
Toronto, ON
death_hawk wrote: I suspect this is your problem.
How are you returning 28% of your stuff?
I don't know my exact return rate, but I'd be shocked if it was 2.8%.
This. I wouldn't be surprised if a ban from Amazon is coming next
Deal Fanatic
Jul 24, 2009
5460 posts
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I think you probably hit the maximum number of return with a particular return reason(s). 28% doesn't say the number of orders you return. For example, if you only buy 4 items cost $25 each, then return 25% is normal. Do more research next time before hitting the "Place order" button. Amazon's AI can detect if you are giving the right return reason automatically. Besides, if Amazon has the impression you are using it as a free rental shop, then you will be in trouble.
[OP]
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lcmt wrote: I think you probably hit the maximum number of return with a particular return reason(s). 28% doesn't say the number of orders you return. For example, if you only buy 4 items cost $25 each, then return 25% is normal. Do more research next time before hitting the "Place order" button. Amazon's AI can detect if you are giving the right return reason automatically. Besides, if Amazon has the impression you are using it as a free rental shop, then you will be in trouble.
I can still return other items for that reason and have them paid. So nope.

Literally just this one item is being like this.
Deal Fanatic
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Jul 7, 2003
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hvwozq wrote: fearmonger.
I never thought I would hear the term fearmonging to describe Amazon returns. We are so lucky to live in Canada.
stubhub and clearly.ca suck, like really suck

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