Amazon is charging me more to replace damaged order which Joeyco shipped back before arriving at my door
I need to understand why when a order is returned by the delivery company Joeyco hired by Amazon because it was damaged at there end and Amazon automatically refunds it without asking if I what it replace.
But when when a order is stolen by porch pirates Amazon replace the order.
So now I needed to reorder the items in this order and it is cost me more.
My $62.32 order will now costing me $208.93 to reorder the same product sold and ship by Amazon a difference of -$146.61 for the same 4 item.
So here I am 70 minutes on the phone this morning with Amazon CS and a great CS rep (5 stars) who are trying there upmost to help me, in reordering my 4 item at the original price I payed of $62.32 it seems when a order is sent back it marked as a return and the original prices are not honored.
So after going back and forth with there supervisors who is trying to applying CS promotional credits, to get the price down because they cannot offer the same price on the items any more they finally mange to get the price back down to $78.49 from $208.93 with the maximum amount of promotional credits allowed but now I need to pay a extra $16.17 ($18.75 with taxes) for the same items.
If this package was stolen I wouldn't have to spend 70 minutes on the phone and pay more for the same items , I find this policy some what hard to understand, on Amazon part
Is this logical?