Amazon Charging More After Order?

iMarketing wrote: ↑ Did you call or chat with online to see what happened and why they did that?

If they charge tax they have to state that clearly on an invoice, no?

Akitakara wrote: ↑ Did you order before July 1st, and it shipped out some time after that?

I know a recent law change came into effect where purchases on the Apple Store & Google Play store now need to collect HST on all purchases. Maybe it's the same for Amazon purchases too?

Kiraly wrote: ↑
This seems like a bug that the taxes aren't disclosed to the buyer at purchase time and are taken from the buyer's credit card later. It shouldn't be that way. If taxes are not specified and collected at payment time, they should be deemed to have been included in the price.

There is an ongoing issue with the taxes applied to some of the Amazon.ca orders.
We are working on this. I am forwarding your Order details to our billing team. So that they will correct this and update you via email in maximum 48 hours.

Please be assured Amazon won't charge you any extra amount for your Order, please allow our billing team to fix this for you in 48 hours.

dxbender wrote: ↑ Exactly.

If they "forgot" to charge people taxes, how can you retroactively go back and charge them more?

Imagine going to a restaurant, they charge you a price, you pay it, then days later they charge you more because they forgot to charge you tax? That's not allowed at all, and sounds almost illegal to me (its already illegal charging no taxes in these cases, but then going back and charging a customer more than they agreed to when checking out sounds even more illegal). Sounds like the kind of story that would end up on some consumer report in the news.

I chatted with them and they said they'll escalate this to their tax specialists and get back to me. We'll see what happens here, as I'm sure theres a case against them charging more after someone agreed to a price and has a written confirmation email as proof.

RAINMAN0 wrote: ↑ I have an invoice showing 0$ tax and hasnt shipped. Printed to PDF. Will dispute if the price changes after shipping.

Update from customer service after i am billed more:

1. a mistake if they did it unintentionally
2. theft if they did it intentionally

dxbender wrote: ↑ I ran into an interesting situation with my Amazon order.

I ordered an item, when the price came up, it showed me a specific amount. I split my purchase between my remaining gift card balance and my credit card.

However, once the item shipped, it's now listed as me having to pay even more money. The reason being that taxes are now included.

I don't have an issue with being charged taxes on the item, but when I ordered the item it did say a specific price, and that taxes were $0 on it (unfortunately I don't have proof except for the original confirmation email which shows the order total that I had to pay with my credit card, an amount which is now higher).

So what could I do here? Bring this up with Amazon (its only a several dollar extra charge, but it's the principle behind it)? Doesn't seem right that I'm being billed more than the price I agreed to pay when I clicked on complete order.

While posting this thread, I checked other orders and the same thing has happened too. It claimed no taxes when I clicked complete order, but suddenly they charged taxes AFTER the item shipped.

Does this only happen when you pay using your credit card? I'd imagine if you had a $10 gift card, bought a $10 item, they couldn't suddenly charge you $11 after the fact since your card didnt have that balance on it, but a credit card can be billed more.

starchoice wrote: ↑ When you made your order, you will have seen that it stated "estimated taxes" as @Callister's screenshot his order summary. This is no different than the government introducing a tax change in a budget effective the next day. You have no option but to pay the taxes in effect at the time of the charge.

btwpg999 wrote: ↑ I must respectfully disagree on two points.
First, the gov of Can website (link) states that the seller is responsible to collect the GST and the seller must disclose the GST amount to the customer. In this case the seller had every opportunity to disclose an amount and they chose to disclose an amount of zero. Disclose certainly does not mean to "tell at a later time".

Second, no tax laws changed in the interval between when the buyer authorized the payment and when extra money was taken from the buyer.

It should be pretty simple contract law that a seller can't just take extra money after the buyer authorized a certain amount for the transaction. Otherwise there's nothing stopping a seller from saying "my heating bill went up, so I'm taking an extra $1000 on this transaction".

starchoice wrote: ↑ Take it up with Amazon. It’s clear to me tax is owed. It’s not clear to you. Guaranteed you will not win this one.

spy cl wrote: ↑ So.... anyone got their money back yet?

I have few orders like that as well, It’s just. annoy they change the charge amount after item is shipped.

jcon wrote: ↑ Why would you? It's tax. You need to pay it.