Shopping Discussion

Is Amazon customer service this useless?

  • Last Updated:
  • May 26th, 2020 3:39 pm
[OP]
Sr. Member
Mar 6, 2010
507 posts
165 upvotes
Brampton

Is Amazon customer service this useless?

My amazon account requires OTP verification. Never had to verify this in the past so I didn't notice that the phone number entered on their website has expired. Their system does not give me any option to login and change phone number. I am directed to contact Customer service which then reqires me to login and verify OTP.
WTH?
I called their support phone number which tells me it is not possible to contact Amazon customer support due to covid 19.
I try to send them an email to their support email address and get message - We're sorry!
There was an internal error in our system. We logged the problem and will investigate it later. Our apologies for the inconvenience.
WTF?
Has Amazon customer service always been this crappy?
And can anyone please advise how do I get support?
41 replies
Member
Apr 10, 2019
351 posts
589 upvotes
Ottawa
Yes they are useless twats. They went from one of the best customer service to one of the worse.

Placed an order, got the email it was delivered by Intelliscum. Picture of the package is not my front door. Completely different color/style/doormat.

Called support and they told me to check if any house on my street has that door and ask the neighbor if they received my package. I asked them why they only drop stuff off on the porch with no knocking or ringing. They said it’s our standard procedure for Covid-19. I said not knocking on my neighbor’s doors is my standard procedure for Covid-19.

Anyways they’re making me wait 48 hours to report the missing package that I’ve been waiting over 2 weeks for as a Prime member.

Jeff Bozo can kiss my donkey.
Moderator
Sep 27, 2003
10311 posts
2804 upvotes
Newmarket
GrumpyOne1 wrote: Yes they are useless twats. They went from one of the best customer service to one of the worse.

Placed an order, got the email it was delivered by Intelliscum. Picture of the package is not my front door. Completely different color/style/doormat.

Called support and they told me to check if any house on my street has that door and ask the neighbor if they received my package. I asked them why they only drop stuff off on the porch with no knocking or ringing. They said it’s our standard procedure for Covid-19. I said not knocking on my neighbor’s doors is my standard procedure for Covid-19.

Anyways they’re making me wait 48 hours to report the missing package that I’ve been waiting over 2 weeks for as a Prime member.

Jeff Bozo can kiss my donkey.
jeff@amazon.com
RFD Forums Moderator
Temp. Banned
User avatar
Sep 15, 2014
2461 posts
1244 upvotes
Scarborough, ON
Amazon has gone to $hit.
I'm just done with them.
This space for rent.
Deal Fanatic
Nov 22, 2015
5726 posts
5209 upvotes
TheImp wrote: Amazon has gone to $hit.
I'm just done with them.
Gone to shit how? I've had 200+ orders in 2020 so far. Zero issues with delivery and CS
Deal Addict
User avatar
Jan 16, 2011
3930 posts
3480 upvotes
The NORTH
KanataKG wrote: Gone to shit how? I've had 200+ orders in 2020 so far. Zero issues with delivery and CS
Same experience so far, fingers crossed.
Deal Addict
Dec 29, 2012
2029 posts
493 upvotes
In Hiding
The only problems I've had with Amazon are when they use Canada Post to deliver. My items are flagged as "lost", but Amazon reordered for me at no cost or issued a refund when item was no longer available. CP could not help me with a status even though they had a valid reference number on their system.
Deal Addict
User avatar
Mar 7, 2004
1726 posts
213 upvotes
Mississauga
Sorry to say, Amazon are not alone. (I have stopped using them) I have yet to find good customer service, anywhere.
Temp. Banned
User avatar
Sep 15, 2014
2461 posts
1244 upvotes
Scarborough, ON
KanataKG wrote: Gone to shit how? I've had 200+ orders in 2020 so far. Zero issues with delivery and CS
Huge delays in delivering "in stock" items, making prime absolutely worthless.
Some people were given significant discounts on the fee to compensate. I got jack $***. Even after e-mailing jeff@amazon.

Oh, it gets even better.
"Did I solve your problem?"
OF COURSE NOT, YOU GAVE ME JACK $***

So.. I click NO. Oh, they "want another chance".
The e-mail I get back from that, no $*** contains this doozy:
Upon fully researching this email, I am not seeing any recent order and there is no Prime subscription. For security reasons, please contact us from the email address where you place your orders.
W
T
F

And here's the kicker.. when I respond to that e-mail:
Thank you for contacting Amazon. Email support is not available at this time.
Just.. f--- right off, Amazon.
I'm done.
This space for rent.
Deal Expert
Jan 17, 2009
18857 posts
27158 upvotes
ONTARIO
You might have to make a new account and contact them via live chat to talk about your other account.
Banned
User avatar
Dec 17, 2019
228 posts
235 upvotes
Montreal
I'm done with Amazon...
I'm a customer at Public Mobile and VoIP.ms!
Deal Fanatic
User avatar
Mar 10, 2005
9333 posts
3035 upvotes
hmm....my experiences with Amazon have been quite positive.
Discomfort is your friend
Deal Fanatic
Nov 15, 2008
9226 posts
3561 upvotes
During COVID? Amazon totally failed the stress test.

They sold out of merchandise relevant to daily living in February, and starting in March different aspects of the business began to crack because they couldn't scale up to meet demand. That's when customer service went, 3 months ago.

They are selling a huge volume but the shipping issue is eating up the profits. Shipping costs are 150% of normal. Prime free shipping has become completely unsustainable. Porch piracy is a real issue. Fulfillment centres in the US needed 175,000 more labourers and they still couldn't catch up. Back to business school, after this they will certainly get into B&M.

Right now they are taking orders but unable to act on them in any way. "We'll e-mail you when we have a delivery date".

My entire primary Wish List is now "We don't know when or if this item will be back in stock." except for the one that is "We are working hard to be back in stock. Place your order and we’ll email you when we have an estimated delivery date. You won’t be charged until the item ships. Offered by Amazon.ca.".

People haven't figured out COVID broke Amazon? Totally smashed it.

It's like when CanadianTire.ca broke and they had a static page saying if you want anything, please phone it in to your local store. Do you:

a) Hop on the phone
b) Decide maybe now's not the best time to shop at Canadian Tire

Amazon is wounded, don't poke it with your stick, that's mean. Let it be, let it lick its wounds, eventually it will get up again. Please have no expectations atm.
Last edited by lecale on May 25th, 2020 2:08 pm, edited 1 time in total.
Deal Fanatic
Nov 15, 2008
9226 posts
3561 upvotes
Oh and the amazing thing is amid all this Amazon has a contract to distribute medical supplies with the federal government. Must be running as smooth as silk. /s
Member
Jan 4, 2019
458 posts
465 upvotes
KanataKG wrote: Gone to shit how? I've had 200+ orders in 2020 so far. Zero issues with delivery and CS
Out of 200 orders, how many times did you contact CS? And what for, if you had no issues with delivery, what other issues did you have?
Deal Fanatic
Jul 20, 2006
9725 posts
3062 upvotes
They are awesome, no issues at all.
Deal Addict
Jul 21, 2009
1126 posts
571 upvotes
Toronto
ReadAllTheDeals wrote: Out of 200 orders, how many times did you contact CS? And what for, if you had no issues with delivery, what other issues did you have?
Prime member for over 5 years and my account averages 150 orders per year. I have had nothing but great experience with amazon CS. Had maybe just three low cost items missing parts or packages from one of the less secure homes which they replaced

They are cracking down on missing deliveries due to the high number of scams that happen and IMO Amazon or any other company should not be responsible for porch thefts.
Temp. Banned
User avatar
Sep 15, 2014
2461 posts
1244 upvotes
Scarborough, ON
lecale wrote: During COVID? Amazon totally failed the stress test.

They sold out of merchandise relevant to daily living in February, and starting in March different aspects of the business began to crack because they couldn't scale up to meet demand. That's when customer service went, 3 months ago.

They are selling a huge volume but the shipping issue is eating up the profits. Shipping costs are 150% of normal. Prime free shipping has become completely unsustainable. Porch piracy is a real issue. Fulfillment centres in the US needed 175,000 more labourers and they still couldn't catch up. Back to business school, after this they will certainly get into B&M.

Right now they are taking orders but unable to act on them in any way. "We'll e-mail you when we have a delivery date".

My entire primary Wish List is now "We don't know when or if this item will be back in stock." except for the one that is "We are working hard to be back in stock. Place your order and we’ll email you when we have an estimated delivery date. You won’t be charged until the item ships. Offered by Amazon.ca.".

People haven't figured out COVID broke Amazon? Totally smashed it.

It's like when CanadianTire.ca broke and they had a static page saying if you want anything, please phone it in to your local store. Do you:

a) Hop on the phone
b) Decide maybe now's not the best time to shop at Canadian Tire

Amazon is wounded, don't poke it with your stick, that's mean. Let it be, let it lick its wounds, eventually it will get up again. Please have no expectations atm.
The difference is.. I don't pay Canadian Tire an extra fee.
Amazon is not providing the service I'm paying them for.. and I want my money back.
They refuse to.

F--- 'em.
This space for rent.

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