Is Amazon customer service this useless?

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May 26th, 2020 3:39 pm

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May 24th, 2020 8:48 pm

luking [OP]: Sr. Member; Mar 6, 2010; 881 posts; 369 upvotes; Brampton

May 24th, 2020 8:48 pm

Is Amazon customer service this useless?

My amazon account requires OTP verification. Never had to verify this in the past so I didn't notice that the phone number entered on their website has expired. Their system does not give me any option to login and change phone number. I am directed to contact Customer service which then reqires me to login and verify OTP.
WTH?
I called their support phone number which tells me it is not possible to contact Amazon customer support due to covid 19.
I try to send them an email to their support email address and get message - We're sorry!
There was an internal error in our system. We logged the problem and will investigate it later. Our apologies for the inconvenience.
WTF?
Has Amazon customer service always been this crappy?
And can anyone please advise how do I get support?

41 replies

May 24th, 2020 9:13 pm

GrumpyOne1: Sr. Member; Apr 10, 2019; 563 posts; 1171 upvotes; Ottawa

May 24th, 2020 9:13 pm

Yes they are useless twats. They went from one of the best customer service to one of the worse.

Placed an order, got the email it was delivered by Intelliscum. Picture of the package is not my front door. Completely different color/style/doormat.

Called support and they told me to check if any house on my street has that door and ask the neighbor if they received my package. I asked them why they only drop stuff off on the porch with no knocking or ringing. They said it’s our standard procedure for Covid-19. I said not knocking on my neighbor’s doors is my standard procedure for Covid-19.

Anyways they’re making me wait 48 hours to report the missing package that I’ve been waiting over 2 weeks for as a Prime member.

Jeff Bozo can kiss my donkey.

+5

May 24th, 2020 9:18 pm

WorldIRC: Moderator; Sep 27, 2003; 11070 posts; 3365 upvotes; Newmarket

May 24th, 2020 9:18 pm

GrumpyOne1 wrote: ↑ Yes they are useless twats. They went from one of the best customer service to one of the worse.

Placed an order, got the email it was delivered by Intelliscum. Picture of the package is not my front door. Completely different color/style/doormat.

Called support and they told me to check if any house on my street has that door and ask the neighbor if they received my package. I asked them why they only drop stuff off on the porch with no knocking or ringing. They said it’s our standard procedure for Covid-19. I said not knocking on my neighbor’s doors is my standard procedure for Covid-19.

Anyways they’re making me wait 48 hours to report the missing package that I’ve been waiting over 2 weeks for as a Prime member.

Jeff Bozo can kiss my donkey.

jeff@amazon.com

RFD Forums Moderator

+3

May 25th, 2020 6:13 am

TheImp: Deal Addict; Sep 15, 2014; 2689 posts; 1488 upvotes; Scarborough, ON

May 25th, 2020 6:13 am

Amazon has gone to $hit.
I'm just done with them.

This space for rent.

+4

May 25th, 2020 6:13 am

TheImp: Deal Addict; Sep 15, 2014; 2689 posts; 1488 upvotes; Scarborough, ON

May 25th, 2020 6:13 am

WorldIRC wrote: ↑ jeff@amazon.com

Tried that, they did NOTHING.

This space for rent.

+1

May 25th, 2020 6:28 am

KanataKG: Deal Fanatic; Nov 22, 2015; 7215 posts; 7686 upvotes

May 25th, 2020 6:28 am

TheImp wrote: ↑ Amazon has gone to $hit.
I'm just done with them.

Gone to shit how? I've had 200+ orders in 2020 so far. Zero issues with delivery and CS

+2

May 25th, 2020 6:42 am

kr0zet: Deal Fanatic; Jan 16, 2011; 7205 posts; 9238 upvotes; The NORTH

May 25th, 2020 6:42 am

KanataKG wrote: ↑ Gone to shit how? I've had 200+ orders in 2020 so far. Zero issues with delivery and CS

Same experience so far, fingers crossed.

+1

May 25th, 2020 7:07 am

Catnippy: Deal Addict; Dec 29, 2012; 2619 posts; 836 upvotes; GTA

May 25th, 2020 7:07 am

The only problems I've had with Amazon are when they use Canada Post to deliver. My items are flagged as "lost", but Amazon reordered for me at no cost or issued a refund when item was no longer available. CP could not help me with a status even though they had a valid reference number on their system.

May 25th, 2020 10:25 am

redpattison: Deal Addict; Mar 7, 2004; 1824 posts; 300 upvotes; Mississauga

May 25th, 2020 10:25 am

Sorry to say, Amazon are not alone. (I have stopped using them) I have yet to find good customer service, anywhere.

+1

May 25th, 2020 11:12 am

TheImp: Deal Addict; Sep 15, 2014; 2689 posts; 1488 upvotes; Scarborough, ON

May 25th, 2020 11:12 am

KanataKG wrote: ↑ Gone to shit how? I've had 200+ orders in 2020 so far. Zero issues with delivery and CS

Huge delays in delivering "in stock" items, making prime absolutely worthless.
Some people were given significant discounts on the fee to compensate. I got jack $***. Even after e-mailing jeff@amazon.

Oh, it gets even better.
"Did I solve your problem?"
OF COURSE NOT, YOU GAVE ME JACK $***

So.. I click NO. Oh, they "want another chance".
The e-mail I get back from that, no $*** contains this doozy:

Upon fully researching this email, I am not seeing any recent order and there is no Prime subscription. For security reasons, please contact us from the email address where you place your orders.

W
T
F

And here's the kicker.. when I respond to that e-mail:

Thank you for contacting Amazon. Email support is not available at this time.

Just.. f--- right off, Amazon.
I'm done.

This space for rent.

+4

May 25th, 2020 12:27 pm

BobSagget: Deal Expert; Jan 17, 2009; 23693 posts; 41500 upvotes; ONTARIO

May 25th, 2020 12:27 pm

You might have to make a new account and contact them via live chat to talk about your other account.

+1

May 25th, 2020 12:35 pm

danmartin471: Banned; Dec 17, 2019; 228 posts; 238 upvotes; Montreal

May 25th, 2020 12:35 pm

I'm done with Amazon...

I'm a customer at Public Mobile and VoIP.ms!

May 25th, 2020 1:21 pm

lecale: Deal Guru; Nov 15, 2008; 12963 posts; 8287 upvotes

May 25th, 2020 1:21 pm

Yes it is.

May 25th, 2020 1:24 pm

blexann: Deal Guru; Mar 10, 2005; 12037 posts; 5156 upvotes

May 25th, 2020 1:24 pm

hmm....my experiences with Amazon have been quite positive.

"If you want to improve, be content to be thought foolish and stupid." - Epictetus

May 25th, 2020 2:03 pm

lecale: Deal Guru; Nov 15, 2008; 12963 posts; 8287 upvotes

May 25th, 2020 2:03 pm

During COVID? Amazon totally failed the stress test.

They sold out of merchandise relevant to daily living in February, and starting in March different aspects of the business began to crack because they couldn't scale up to meet demand. That's when customer service went, 3 months ago.

They are selling a huge volume but the shipping issue is eating up the profits. Shipping costs are 150% of normal. Prime free shipping has become completely unsustainable. Porch piracy is a real issue. Fulfillment centres in the US needed 175,000 more labourers and they still couldn't catch up. Back to business school, after this they will certainly get into B&M.

Right now they are taking orders but unable to act on them in any way. "We'll e-mail you when we have a delivery date".

My entire primary Wish List is now "We don't know when or if this item will be back in stock." except for the one that is "We are working hard to be back in stock. Place your order and we’ll email you when we have an estimated delivery date. You won’t be charged until the item ships. Offered by Amazon.ca.".

People haven't figured out COVID broke Amazon? Totally smashed it.

It's like when CanadianTire.ca broke and they had a static page saying if you want anything, please phone it in to your local store. Do you:

a) Hop on the phone
b) Decide maybe now's not the best time to shop at Canadian Tire

Amazon is wounded, don't poke it with your stick, that's mean. Let it be, let it lick its wounds, eventually it will get up again. Please have no expectations atm.

Last edited by lecale on May 25th, 2020 2:08 pm, edited 1 time in total.

+3

May 25th, 2020 2:07 pm

lecale: Deal Guru; Nov 15, 2008; 12963 posts; 8287 upvotes

May 25th, 2020 2:07 pm

Oh and the amazing thing is amid all this Amazon has a contract to distribute medical supplies with the federal government. Must be running as smooth as silk. /s

May 25th, 2020 2:22 pm

ReadAllTheDeals: Deal Addict; Jan 4, 2019; 1247 posts; 1428 upvotes

May 25th, 2020 2:22 pm

KanataKG wrote: ↑ Gone to shit how? I've had 200+ orders in 2020 so far. Zero issues with delivery and CS

Out of 200 orders, how many times did you contact CS? And what for, if you had no issues with delivery, what other issues did you have?

May 25th, 2020 2:27 pm

bobcat99: Deal Guru; Jul 20, 2006; 12400 posts; 5878 upvotes

May 25th, 2020 2:27 pm

They are awesome, no issues at all.

+2

May 25th, 2020 2:33 pm

submarine: Deal Addict; Jul 21, 2009; 1626 posts; 1300 upvotes; Toronto

May 25th, 2020 2:33 pm

ReadAllTheDeals wrote: ↑ Out of 200 orders, how many times did you contact CS? And what for, if you had no issues with delivery, what other issues did you have?

Prime member for over 5 years and my account averages 150 orders per year. I have had nothing but great experience with amazon CS. Had maybe just three low cost items missing parts or packages from one of the less secure homes which they replaced

They are cracking down on missing deliveries due to the high number of scams that happen and IMO Amazon or any other company should not be responsible for porch thefts.

+1

May 25th, 2020 6:01 pm

TheImp: Deal Addict; Sep 15, 2014; 2689 posts; 1488 upvotes; Scarborough, ON

May 25th, 2020 6:01 pm

lecale wrote: ↑ During COVID? Amazon totally failed the stress test.

They sold out of merchandise relevant to daily living in February, and starting in March different aspects of the business began to crack because they couldn't scale up to meet demand. That's when customer service went, 3 months ago.

They are selling a huge volume but the shipping issue is eating up the profits. Shipping costs are 150% of normal. Prime free shipping has become completely unsustainable. Porch piracy is a real issue. Fulfillment centres in the US needed 175,000 more labourers and they still couldn't catch up. Back to business school, after this they will certainly get into B&M.

Right now they are taking orders but unable to act on them in any way. "We'll e-mail you when we have a delivery date".

My entire primary Wish List is now "We don't know when or if this item will be back in stock." except for the one that is "We are working hard to be back in stock. Place your order and we’ll email you when we have an estimated delivery date. You won’t be charged until the item ships. Offered by Amazon.ca.".

People haven't figured out COVID broke Amazon? Totally smashed it.

It's like when CanadianTire.ca broke and they had a static page saying if you want anything, please phone it in to your local store. Do you:

a) Hop on the phone
b) Decide maybe now's not the best time to shop at Canadian Tire

Amazon is wounded, don't poke it with your stick, that's mean. Let it be, let it lick its wounds, eventually it will get up again. Please have no expectations atm.

The difference is.. I don't pay Canadian Tire an extra fee.
Amazon is not providing the service I'm paying them for.. and I want my money back.
They refuse to.

F--- 'em.

This space for rent.

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