AMAZON: How to get cancellation refund from 3rd party sellers?

Call them...Call centres are not closed and chat is open. Did you even try?

Your options are contact amazon...jeff@amazon is what 1/2 will post, a 1/4 will say charge back with your cc, the other 1/8 will say you're a dummy for using a 3rd party seller the last 1/8 will add in to say make sure you get your $10 gift card for the trouble....pretty much summed up every one of these threads that is posted alllll the time.

aznnorth wrote: ↑ Hey guys.. made 2 transactions with 3rd party sellers on amazon. They dinged my CC right away. One within 3-4 minutes and other within the hour. I had changed my mind and did a cancellation request and also sent the sellers a message I did not want the items. The delivery dates were 4-6 weeks from order date so shud be no problem cancelling. Each time they say it's cancelled and refund to your account. It's been several days and no refund back to CC. One says they did the reversal but you have to contact amazon to get it back. Is this correct?? How long does it take to get the credit?? This is why I tend not to deal with 3rd party non-amazon fulfillments. Amazon you can cancel anytime prior to item being shipped and it's automatically reversed in the system. Takes like 2-3 min to get the confirmation email. But these 3rd party sellers are dragging their feet. What is the normal process? Do I have to contact amazon?? Is there a waiting period to get the credit back?? Amazon call centers are closed due to covid-19 which sucks. First time dealing with these 3rd party sellers. One has over 1100 reviews, 4+ stars.. and other had crappy reviews which I failed to check beforehand. I find out later both sellers are related, wtf... one is like the sub of the other. Am I being screwed??

My experience with 3rd party is it does take a few days to get credit back. I first get email from seller that i get refund, then i get email from amazon that i get refund . I didn't contact amazon, I think seller did or automatically (I attached email from 3 party)

Not sure whether this is different regarding who fulfill it

But I'd assume all those communication between you and sellers can be seen by Amazon customer service, so I'd give them a bit more time

Does amazon still have A to Z guarantee now?

TheMaterial wrote: ↑ Call them...Call centres are not closed and chat is open. Did you even try?

Your options are contact amazon...jeff@amazon is what 1/2 will post, a 1/4 will say charge back with your cc, the other 1/8 will say you're a dummy for using a 3rd party seller the last 1/8 will add in to say make sure you get your $10 gift card for the trouble....pretty much summed up every one of these threads that is posted alllll the time.

Of course I tried. Did you read the post? The call centers says not accepting calls each time I tried (approx 6-7 times) due to covid. Lolz... Unfortunately some major brand name products do not sell from the manufacturer but they opt to choose thru a 3rd party seller/agency. Funny, in the US the manufacturer sells direct from storefront but in Canada they go thru a 3rd party. F-me. lol.

Amazon numbers tried: 1877.586.3230 and 1866.216.1072. BOTH same message about health and safety, blah, blah... aka covid. "We cannot accept your call at this time."

smartie wrote: ↑ My experience with 3rd party is it does take a few days to get credit back. I first get email from seller that i get refund, then i get email from amazon that i get refund . I didn't contact amazon, I think seller did or automatically (I attached email from 3 party)

Not sure whether this is different regarding who fulfill it

But I'd assume all those communication between you and sellers can be seen by Amazon customer service, so I'd give them a bit more time

Does amazon still have A to Z guarantee now?

Message centre responses:

Seller1: "Dear Customer, I hope you are doing fine! Thank you for contacting us! We understand your concern but all payment methods are being handled by Amazon. Hence, we request you to please contact Amazon customer support for further assistance. Thank you! Best regards! SK"

Seller 2: "ok." Says nothing more. This seller has over 1100 reviews, 4+ star rating. WTF does this mean?? Has amazon A-Z guarantee for product.

Sounds like I'm screwed until amazon opens up their call centers.

I had an issue with a gift card two weeks ago. I forget which option I pressed under customer service but after a few questions it eventually had an option to put your phone number in and have Amazon call you. They called me right away and resolved my issue.

Contacted amazon via Live Chat. Got hold of a rep - Amal. He mentioned the A-Z guarantee and I will get the credits back. He said wait a few days. He will contact sellers. Took down both order numbers. Will see what happens. Call centers closed but live chat open. Strange...

c/s really can't do nothing they aren't able to cancel a 3rd party order. all they can do is try emailing the seller for your but if they ignore your message to cancel they will ignore them to. once i had one were the seller never bothered to ship or answer. had to wait over a month for the expected delivery day to pass plus 3 extra days to go by then i had to open an A-Z claim for item not received seller never replied to that either so got my money back took ages though.

aaron158 wrote: ↑ c/s really can't do nothing they aren't able to cancel a 3rd party order. all they can do is try emailing the seller for your but if they ignore your message to cancel they will ignore them to. once i had one were the seller never bothered to ship or answer. had to wait over a month for the expected delivery day to pass plus 3 extra days to go by then i had to open an A-Z claim for item not received seller never replied to that either so got my money back took ages though.

Agreed. Yup.. tons of scammers on amazon. They need to make it a blanket policy that ALL companies cannot charge payments until item is shipped. Amazon fulfillment follows this policy as do majority major retailers/manufacturers with storefronts. 3rd party sellers say F-U. "Come get me."

aznnorth wrote: ↑ Contacted amazon via Live Chat. Got hold of a rep - Amal. He mentioned the A-Z guarantee and I will get the credits back. He said wait a few days. He will contact sellers. Took down both order numbers. Will see what happens. Call centers closed but live chat open. Strange...

Not strange

Call centre can be a centralized place, but live chat can happen from employees home, so they just work from home

tew wrote: ↑ I forget which option I pressed under customer service but after a few questions it eventually had an option to put your phone number in and have Amazon call you. They called me right away and resolved my issue.

Went this route via Amazon HELP page. Amazon rep DID call me back... within 5 minutes. As to the 1st seller, she said they did not ship the order but they did not cancel the order either... meaning they are holding my money for nothing. She said all she can do at this point is send them an email to cancel and refund. If they do not respond with a refund within 48 hrs or an indication they are refunding the money then file an A-Z claim. If verified and approved, amazon will refund the money directly to me. She said the claim takes 24 hrs before being attached to an amazon investigator. She said as to the 2nd seller, the reversal and cancellation was done but takes 10 days to receive monies back on account. She said she can see it in the system.

[UPDATE]

Chatted indepth with an amazon rep. Explained to me in detail how charging and refunding works with amazon and amazon 3rd party sellers.
Makes sense now.

What happens when you order an item off amazon an authorization is sent to your method of payment (debt/CC/etc) and that auth. is held and deducted off your card. It doesnt actually get applied until shipping. Some sellers (not amazon) will auth. your card right away if they are preparing to ship your item right away. So you may see that auth amount within a few min holding the funds on your card and deducted. If they ship the same day or 1-2 days later the auth. amount becomes an actual charge which is applied. Now if you cancel the transaction BEFORE the item is shipped the 3rd party seller shud send the reversal back to amazon. Amazon then sends the electronic info back to the card issuer and it's up to the card issuer to reverse the auth. amount. Now amazon servers and card issuers work off different servers. Sometimes the transaction settlement id's matches and sometimes they dont even tho both are reading the correct transaction item and amount. If the settlement id's dont match then the reversal doesnt happen right away.

Each card issuer has their own expiry date re: auth amount. I use STACK for amazon purchases. Their expiry date for auth amount is 10 business days. Since the id's didnt match between amazon servers and STACK servers, I had to wait for the expiry date of that amazon auth. amount which is 10 business days. So if you add up the days between the date you made the transaction to cancel, the seller sending the reversal back to amazon, and the time frame from the card issuer to do the reversal on auth amount can take up to 2 weeks. If you cancel AFTER the seller has sent the item then the auth amount becomes an actual charge on your card. You then have to wait till you receive the item and go thru the amazon return process in order to receive the final credit. Sometimes this can take up to a month, maybe longer.

For amazon products which they sell and fulfill on behalf of sellers they are able to cancel the order electronically right away and reverse the auth. automatically within a few minutes. There is no need to go thru the long dragged out process, expiries with card issuers, etc. Bottom line as most peeps already know... purchase products that are either sold thru and/or fulfilled by amazon as these products are in the warehouses and can be cancelled asap. However, if you need to purchase thru a 3rd party big or small just beware of the process if you decide to cancel and request refunds.

I have since received all 3 refunds via cancellation requests. The STACK expiry of 10 business days expired between May 11-12 for all 3 auth. amounts. NOW, if the expiry date of the auth has already passed and the amount hasnt been reversed, you need to call your card issuer rep and they can reverse each auth amount back to your account manually.