Shopping Discussion

[Amazon] Live chat actually gone now?

  • Last Updated:
  • May 14th, 2022 12:37 am
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Newbie
May 11, 2022
2 posts
1 upvote

[Amazon] Live chat actually gone now?

It used to be hidden under "Something else" menu, but now something else only has 2 options "Return a gift" or "Registry discount". All links that used to point to live chat like "Digital Services and Device Support" > "Talk to an associate" > "Contact Us" now points to the new "Customer Service" page without any option for telephone or chat.

Anyone know where it's moved to ? or is it actually gone gone?
4 replies
Sr. Member
Sep 16, 2007
851 posts
426 upvotes
Ancaster
I don't know what category you need chat help with but if you click on

Customer Service
Memberships, Subscriptions or Communications
Any of the sub categories
I need more help
Chat
She/Her
Deal Addict
User avatar
Jul 4, 2009
1685 posts
1122 upvotes
Windsor, ON area
It's not gone.
I just did a live chat an hour ago to refund an item that never arrived.
Deal Addict
Nov 24, 2013
2547 posts
1902 upvotes
GTA
Still there. Used it last week.
Newbie
May 11, 2022
2 posts
1 upvote
@[Martina] I can find it there, thanks. I used to always go to "Customer Service" > "Something else" > "Chat" but that method is no longer available. They definitely change up the UI of that page, at least for me.
@[kittypink] @[lpin14] Is it still under "Something else" for you or another menu item? Read on another thread that they hide the "Chat" option for people who use it frequently and thought they got sick of me using chat.

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