Amazon refund denied
I had Bragg Organic Apple Cider Vinegar on my save and subscribe for few months. Everything was ok until last month because there was "none in stock", i didn'T receive it. I went to check and there was in stock and sold by BingO and fulfilled by amazon. The price was over 100% than the save and subsribe.
Got a chat with Amazon's customers service. Long story short, the Customer Services Agent told me to order it and he will personally refund the price difference once the item is shipped. I went ahead and did the order (2 bottles). Cost me a total of 37.84$ instead of 16.98$ for two bottles.
Few days later, I received the item and still no refund.
Got a chat with the customers service again and the only thing they can do is giving me 10$ gift card. They say they can't do anything else, because their system can't give me a refund. I can't return the item either.
What are my options here?
Call my credit card and cancel the transaction?
Open a case with Protection Consumer Office?
Accept the fact that I was dumb to believe Amazon Customers Services Agent? (Quebec)