Shopping Discussion

Amazon uses an envelope to ship everything!!!

  • Last Updated:
  • Aug 23rd, 2019 5:42 pm
[OP]
Newbie
Dec 26, 2010
44 posts
43 upvotes
Ottawa

Amazon uses an envelope to ship everything!!!

I'm fed up with their envelope packaging for almost everything. There is no rhyme or reason.

I got an expensive pair of sunglasses today in an envelope...of course the box it came in was crushed inside

Moreover I needed to pay for shipping/import fees since it was from a warehouse in the states.

I sent them an email asking why do they need to be so cheap and dumb on packaging when their entire business model works around it.

They just started a return automatically (never once did I ask for one in the email.)

I called them up to get someone from India. Asked them why they started a refund when I only wanted an answer to my question. Person refused to help me and didn't even offer to refund the shipping charge.

I'm done with my prime membership. It ends October, but they keep extending it because of all they're screw ups.
43 replies
Sr. Member
User avatar
Apr 13, 2010
549 posts
273 upvotes
Loyalist, ON
aero_gb wrote: I sent them an email asking why do they need to be so cheap and dumb on packaging when their entire business model works around it.

They just started a return automatically (never once did I ask for one in the email.)
That's how I would have handled it if I worked for them.

When someone asks a question like that, there is no right answer, so there's no point engaging.
Gabe of Gabe's Hacks
[OP]
Newbie
Dec 26, 2010
44 posts
43 upvotes
Ottawa
cybersaga wrote: That's how I would have handled it if I worked for them.

When someone asks a question like that, there is no right answer, so there's no point engaging.
Then you provide awful customer service.
[OP]
Newbie
Dec 26, 2010
44 posts
43 upvotes
Ottawa
Jon Lai wrote: It's part of their efforts to reduce waste of cardboard boxes.
Okay, so I'll send it back with more packaging, then they'll package another. Plus its that bubble wrap envelope, so now we created 3x the amount of plastic waste.
Deal Addict
Jul 13, 2007
1068 posts
570 upvotes
Toronto
Just save the bubble envelopes. Give them away to a friend when they're moving, or to a friend that sells junk on Ebay.
Deal Expert
Aug 22, 2006
27781 posts
13379 upvotes
I'll take envelopes over boxes assuming the item fits.
Less cardboard for me to haul around.

In OP's case as long as the glasses were undamaged I could actually care a little less (I care a little, for example if it was a gift) about how the box looked.
Deal Addict
Dec 16, 2017
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CND Brain & Hear…
*hung up*
*banned*
Give me a J. I'm a maniac and an African expert.
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Dec 28, 2007
7884 posts
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Alberta
aero_gb wrote: Okay, so I'll send it back with more packaging, then they'll package another. Plus its that bubble wrap envelope, so now we created 3x the amount of plastic waste.
And it'll arrive broken again in the bubble pak envelope and you'll have to do it all over again.
Deal Addict
Feb 16, 2018
1292 posts
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aero_gb wrote: Then you provide awful customer service.
I would have handled it the same way as well. If you worded your email that way you are just looking for a fight/confrontation.
Deal Expert
User avatar
Jan 7, 2007
20814 posts
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Poormond Hill
Amazon should have an option that if you want your order in an indestructible package, pay more for it.
A life spent making mistakes is not only more memorable, but more useful than a life spent doing nothing.
Newbie
Aug 20, 2019
5 posts
6 upvotes
Are you sure your customer service rep was from India? Did you ask them?
Maybe you just happened upon a Canadian with an accent?

I don’t see why the country of origin of someone who works for Amazon has anything to do with your disdain for envelopes.

The thing about ordering individual items from the internet comes with the inherent risk of that item may get damaged. When items are shipped to stores in bulk, this risk is reduced. You are ordering a single item to be delivered to your door for the same price or less than you would in a store.
So you should be aware that maybe 1/20 of your amazon items may not make it to you in pristine packaging.
But amazon will almost always refund and replace damaged items. So I understand the frustration that you didn’t get what you wanted right away, but you should accept these risks the moment you decided to order a single item online.
[OP]
Newbie
Dec 26, 2010
44 posts
43 upvotes
Ottawa
HghSsociety wrote: I would have handled it the same way as well. If you worded your email that way you are just looking for a fight/confrontation.

Okay...like your opinion matters. You must be a pathetic person if you can't handle a little confrontation.
[OP]
Newbie
Dec 26, 2010
44 posts
43 upvotes
Ottawa
jackrabbit000 wrote:

And it'll arrive broken again in the bubble pak envelope and you'll have to do it all over again.
Yeah, thats my point. By trying to save waste, they're creating more work/waste. Using a box for fragile item is common sense.
Deal Addict
User avatar
Sep 3, 2006
4862 posts
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Winnipeg
aero_gb wrote: Okay...like your opinion matters. You must be a pathetic person if you can't handle a little confrontation.
Only opinions that matter are the ones that agree with you.
Don't like the thread? Hide it or report it. Don't incessantly complain about it in the thread, please.
Deal Addict
Nov 1, 2009
1882 posts
1027 upvotes
OP is this your first sunglasses?
I'm sure you've got some unused box laying around, where you've lost/broken sunglasses.

Like @death_hawk said if it was for a gift, it would be a different story.
They do offer gift box wrapping I believe.
Deal Expert
Jan 7, 2002
22922 posts
18046 upvotes
Waterloo, ON
Mycale wrote: Are you sure your customer service rep was from India? Did you ask them?
Maybe you just happened upon a Canadian with an accent?

I don’t see why the country of origin of someone who works for Amazon has anything to do with your disdain for envelopes.
+1
veni, vidi, Visa
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Jan 6, 2004
8370 posts
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Mississauga
It sounds like this was a third party seller, not fulfilled by Amazon, in which case the whole thread is irrelevant as they do not ship, the seller does.

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