Amazon uses an envelope to ship everything!!!

It's part of their efforts to reduce waste of cardboard boxes.

aero_gb wrote: ↑ I sent them an email asking why do they need to be so cheap and dumb on packaging when their entire business model works around it.

They just started a return automatically (never once did I ask for one in the email.)

That's how I would have handled it if I worked for them.

When someone asks a question like that, there is no right answer, so there's no point engaging.

cybersaga wrote: ↑ That's how I would have handled it if I worked for them.

When someone asks a question like that, there is no right answer, so there's no point engaging.

Then you provide awful customer service.

Jon Lai wrote: ↑ It's part of their efforts to reduce waste of cardboard boxes.

Okay, so I'll send it back with more packaging, then they'll package another. Plus its that bubble wrap envelope, so now we created 3x the amount of plastic waste.

aero_gb wrote: ↑ Moreover I needed to pay for shipping/import fees since it was from a warehouse in the states.

At order time? Or at delivery time?

Just save the bubble envelopes. Give them away to a friend when they're moving, or to a friend that sells junk on Ebay.

I'll take envelopes over boxes assuming the item fits.
Less cardboard for me to haul around.

In OP's case as long as the glasses were undamaged I could actually care a little less (I care a little, for example if it was a gift) about how the box looked.

*hung up*
*banned*

aero_gb wrote: ↑ Okay, so I'll send it back with more packaging, then they'll package another. Plus its that bubble wrap envelope, so now we created 3x the amount of plastic waste.

And it'll arrive broken again in the bubble pak envelope and you'll have to do it all over again.

aero_gb wrote: ↑ Then you provide awful customer service.

I would have handled it the same way as well. If you worded your email that way you are just looking for a fight/confrontation.

Amazon should have an option that if you want your order in an indestructible package, pay more for it.

Jon Lai wrote: ↑ It's part of their efforts to reduce waste of cardboard boxes.

Not working, at least not everywhere: Amazon under fire for new packaging that cannot be recycled

Are you sure your customer service rep was from India? Did you ask them?
Maybe you just happened upon a Canadian with an accent?

I don’t see why the country of origin of someone who works for Amazon has anything to do with your disdain for envelopes.

The thing about ordering individual items from the internet comes with the inherent risk of that item may get damaged. When items are shipped to stores in bulk, this risk is reduced. You are ordering a single item to be delivered to your door for the same price or less than you would in a store.
So you should be aware that maybe 1/20 of your amazon items may not make it to you in pristine packaging.
But amazon will almost always refund and replace damaged items. So I understand the frustration that you didn’t get what you wanted right away, but you should accept these risks the moment you decided to order a single item online.

HghSsociety wrote: ↑ I would have handled it the same way as well. If you worded your email that way you are just looking for a fight/confrontation.

Okay...like your opinion matters. You must be a pathetic person if you can't handle a little confrontation.

jackrabbit000 wrote: ↑

And it'll arrive broken again in the bubble pak envelope and you'll have to do it all over again.

Yeah, thats my point. By trying to save waste, they're creating more work/waste. Using a box for fragile item is common sense.

aero_gb wrote: ↑ Okay...like your opinion matters. You must be a pathetic person if you can't handle a little confrontation.

Only opinions that matter are the ones that agree with you.

OP is this your first sunglasses?
I'm sure you've got some unused box laying around, where you've lost/broken sunglasses.

Like @death_hawk said if it was for a gift, it would be a different story.
They do offer gift box wrapping I believe.

Mycale wrote: ↑ Are you sure your customer service rep was from India? Did you ask them?
Maybe you just happened upon a Canadian with an accent?

I don’t see why the country of origin of someone who works for Amazon has anything to do with your disdain for envelopes.

+1

It sounds like this was a third party seller, not fulfilled by Amazon, in which case the whole thread is irrelevant as they do not ship, the seller does.