Amazon- Why no email support?
I have tried to reach Amazon support through email for almost 2 months and still receive this message;
"Hello,
Thank you for contacting Amazon. Email support is not available at this time.
Amazon is focused on the health and safety of our associates and, based on regional regulations and social distancing requirements, this has resulted in extended response times. We ask for your patience in this challenging time as our teams work to deliver vital services to customers everywhere, especially to those, like the elderly, who are most vulnerable.
We are temporarily prioritizing the delivery of household staples, medical supplies, and other high priority products in order to serve our customers in need while also helping to ensure the safety of our associates. This has resulted in some of our delivery times being longer than usual, so we ask that you wait three days after your estimated delivery date before contacting us regarding your delivery.
Many of your inquiries can be self-served through the following links:
Where’s My Stuff: https://www.amazon.ca/gp/help/customer/ ... eId=918774
Cancelling or Changing Orders: https://www.amazon.ca/gp/help/customer/ ... QTJZUYA9QE
Problem with an Item: https://www.amazon.ca/gp/help/customer/ ... EFL3D5VC2D
Marketplace Order Problems: https://www.amazon.ca/gp/help/customer/ ... =201889410
Gift Certificates: https://www.amazon.ca/gp/help/customer/ ... =201937160
Returns & Refunds: http://www.amazon.ca/returns Digital & Device Support: https://www.amazon.ca/gp/help/customer/ ... =200127470
We apologize for the inconvenience."
What's puzzling is why they cannot have their employees working safely from home to address email inquiries? Employees simply log into Amazon's email server/s and respond accordingly-- very simple implementation through IT management control access. It certainly appears as though Covid-19 has become the "go-to" reason to justify, let's say, lack of customer service. I can reason with some response delay activity but to abolish altogether online support with a simple "sorry for the inconvenience" message leaves me pondering how much Mr. Bezo's cares anymore about his customers who graciously made him a billionaire.
"Hello,
Thank you for contacting Amazon. Email support is not available at this time.
Amazon is focused on the health and safety of our associates and, based on regional regulations and social distancing requirements, this has resulted in extended response times. We ask for your patience in this challenging time as our teams work to deliver vital services to customers everywhere, especially to those, like the elderly, who are most vulnerable.
We are temporarily prioritizing the delivery of household staples, medical supplies, and other high priority products in order to serve our customers in need while also helping to ensure the safety of our associates. This has resulted in some of our delivery times being longer than usual, so we ask that you wait three days after your estimated delivery date before contacting us regarding your delivery.
Many of your inquiries can be self-served through the following links:
Where’s My Stuff: https://www.amazon.ca/gp/help/customer/ ... eId=918774
Cancelling or Changing Orders: https://www.amazon.ca/gp/help/customer/ ... QTJZUYA9QE
Problem with an Item: https://www.amazon.ca/gp/help/customer/ ... EFL3D5VC2D
Marketplace Order Problems: https://www.amazon.ca/gp/help/customer/ ... =201889410
Gift Certificates: https://www.amazon.ca/gp/help/customer/ ... =201937160
Returns & Refunds: http://www.amazon.ca/returns Digital & Device Support: https://www.amazon.ca/gp/help/customer/ ... =200127470
We apologize for the inconvenience."
What's puzzling is why they cannot have their employees working safely from home to address email inquiries? Employees simply log into Amazon's email server/s and respond accordingly-- very simple implementation through IT management control access. It certainly appears as though Covid-19 has become the "go-to" reason to justify, let's say, lack of customer service. I can reason with some response delay activity but to abolish altogether online support with a simple "sorry for the inconvenience" message leaves me pondering how much Mr. Bezo's cares anymore about his customers who graciously made him a billionaire.
