Amazon's "manual verification" process
On Friday Oct 11th, 2019 i ordered an expensive item and then i waited 2+ days only to get an email from Amazon suspecting my account of being compromised so they disabled my password and cancelled the order i had pending. I was worried about this so i called Amazon and they acted like everything was fine and that there were no cancelled orders. I said are you sure? they ask for my order number which is in the summary email i have. According to their records there was no trace of that order, um excuse me? So this order summary just appeared out of thin air did it? It was all a figment of my imagination?
So they went on saying that maybe the order didn't proceed because i hadn't purchased something from them since 2017, the tone from them made it sound like such an irregularity as if no one shops anywhere else or has other things going on. Anyway I thought that was BS and then they said maybe it was the credit card company that messed up (because why would Amazon ever admit to a screw up) so i said fine, that'll be the next thing i check on and ended the call.
Now it's the morning of Oct 14th, call Canuck Tire Bank that the CC is with and according to them there were no problems of insufficient funds or anything like that. No weird charges from other people, nothing fishy at all. I also double checked on transaction limits and so forth.. not an issue whatsoever. They said Amazon sent a charge of zip, exactly $0.00. So what is the CC company supposed to do with that and what is the hold up with Amazon?
Well figured i better try the order again and check the transaction history on the CC side of things and nothing is there.. not even a pending transaction of $0.00. This is starting to sound like the same thing as before, so i waited a few hours and called Amazon back to get to the bottom of what's going on with how they confirm their orders, of course they keep pointing the finger at the CC company saying that they haven't authorized the payment. WHAT PAYMENT? If you're asking for nothing you're going to get nothing and then they said "well it might take a couple business days..we have to do this for security measures"
Oh you mean like what happened to my last order where i waited 2+ days only for it to be cancelled? Get real and take a deeper look at whatever glitch is going on with your system, i wanted to speak with someone higher up but of course "oh we don't do that".
I hung up because i was irritated, my order is still in limbo on my Amazon account and hasn't been cancelled yet so we'll see in the next couple of days if they pull the same stunt. If so it'll be time for some legal advice i think.