I feel you. I've shopped with them a few times and when the service is good, it's good, but when the service is bad, it's downright awful.orditeck wrote: ↑ I do not recommend 24s at all.
I bought a $400 Medium Canada Goose Aviator Hat from them, they had two choices on their website: Medium or Large.
I received a L/XL. Happens, right?
Not with them. They stated that "Large" doesn't exist for this hat (while I said L/XL), therefore it's impossible that I could have received that. Basically that I'm lying.
I sent them pictures of the hat with the label "L/XL" and screenshots from CG's website where you can see both sizes: S/M & L/XL.
They didn't reply. I called and spoke to a supervisor who told me that since 24S is an online-only sub-company of Le Bon Marché, he'd only reply by email.
So I sent an email again. Waited, waited, waited, sent several emails again. He finally "came back from vacations" and told me once again that it's impossible I received a size "L/XL".
I gave up, that's a level of stupidity I just can't deal with lol.
I bought a bag from them earlier this year using a 20% discount code. This particular style of bag comes in 4 different sizes. I noticed that the description on the page said "large size," the quote in the middle of the page said "small size," but then the dimensions listed indicated that it was the medium. I wanted the medium, so I did a live chat to confirm that it was indeed the medium size. I place my order.
Order arrives, and its the large size. I did a live chat with them and explained my situation, how the dimensions said it was a medium, the live chat said it was a medium, but I received a large, so I said they sent me the wrong size.
It took them FIVE DAYS to get back to me say that it was actually an error on the website and the item was the large size and not the medium. I asked if they can honour the price I paid and ship me the medium and I'll ship back the large, because I used a promo code that was no longer available. Three days later, they said no, they cannot honour the price and I will have to order at full price. I explained again that they've had my money for over a week at this point and my credit card is going to be due soon and I have to pay off an item that I didn't want, and I also have to deal with the hassle of packing up the item for return, waiting for it to be returned, and waiting for a refund. Two more days later, they said here's a 10% off code as goodwill but surprise it's not valid on that particular brand.
Shipping was fast yes but customer service has been super lacking. It was entirely their fault that their website showed the wrong thing but they didn't honour their mistake. It also takes forever to get an answer - I think because their customer service people can't actually do any decision-making, not like the customer service people in the US who are able to make decisions regarding discount codes. They reply to my email in a day but the reply is usually "I will get back to you."
Also once you ship your item back, it takes 10-15 days to get a refund because it has to go through a quality assurance review and then they will process the refund.
