Ampli customer support?

Sorry if wrong area, but has anyone else had to recently contact ampli support? Because of their ridiculously small customer support hours, I wasn't able to contact them until 5 days ago, about a purchase I made back in September (and yes, despite bugs my account was linked at the time)... Said they'd get back to me within about 6 hours, 5 days ago. Before I was able to contact in app chat, I sent several emails even as far as a month or 2 back after giving several weeks for the credit to show, all of which went unanswered. Even contacted RBC via Twitter as they own them (and have the DM option active may I add, ampli doesn't), but naturally couldn't help me

Needless to say I'm more than a little annoyed. Has anyone else here gotten this terrible of customer service from them before? I'm thinking of just cashing out as soon as it let's me without a surcharge and saying screw it... My first purchase went off without a hitch including the 10 dollar sign up bonus thing. Hadn't shopped at sponsors in a while between signing up and September, and that second transaction got lost in space on their end.

I made a purchase with door dash the other day, on a card I would have used regardless but it is linked to ampli and there is an offer for them. Guess we'll see if that one actually shows or not! Not holding my breath though

Anyway yeah just curious on other people's experience with them