Any advice to pay less for my internet with Telus?!

Haggle.
Tell them you have to cancel , going over to Internetlightspeed or someone you have available in your area.
It will take 1/2 hour.

lightspeed internet. half the cost. same speed. no brainer.

Go to the Ongong Deals forum where there are long discussion threads on getting a deal from Telus and many competing ISPs.

This is a good time to be looking for a deal from Telus, because they have some special Black Friday deals on right now.

General rules:
- Know your options before you call: check out the pricing of other ISPs, including the smaller competitors
- Be polite. Nobody will be motivated to help you if you are rude. And the agents don't care about your individual circumstances or complaints that have nothing to do with the factors that affect what they can offer you.
- Telus really, really wants you to sign a 2-year contract with hefty cancellation penalties, so you probably aren't going to get any good offers without that
- The deals that reps can offer you depend on the services you have with Telus. Add TV, phone, or cell phone, and you'll get better offers, sometimes even lower than a package without the added services. You can also get better deals if you have fibre running to your house, because Telus really wants to get everybody on fibre.
- Be genuinely prepared to cancel Telus if you don't get what you want. Begging for a discount with no intention to cancel is not as effective as negotiating with a genuine option to walk away.
- If at first you don't succeed, try, try again. The overseas call-centre agents you get when you call in can usually only offer you the published packages. But other Telus reps are offering different deals, and different retention agents may give you different last-ditch retention offers, especially if you are calling to say "cancel my Telus service 2 weeks from today when my new ISP is scheduled to install".

Good luck!

It's harder now. The answer to your question is you call Telus, go through the automated phone system and choose the options to cancel service. Tell them you want to cancel because you got a competitive offer. See what they come back with.

The problem is that Shaw has stopped being competitive. They had amazing offers for the last 4 or 5 years, but it seems have stopped. Not many competitive offers to try and get Telus to match or beat

zod wrote: ↑ It's harder now. The answer to your question is you call Telus, go through the automated phone system and choose the options to cancel service. Tell them you want to cancel because you got a competitive offer. See what they come back with.

The problem is that Shaw has stopped being competitive. They had amazing offers for the last 4 or 5 years, but it seems have stopped. Not many competitive offers to try and get Telus to match or beat

So Telus's strategy to squeeze Shaw out of the market is succeeding?

I was hoping that Shaw would offer something to counter Telus's new(ish) 1.5 gbps tier and that would kick off a new round of discounting for customers of both ISPs, but now that I think about it, I don't think I've received any offers from Shaw since before COVID started...

Raident wrote: ↑ So Telus's strategy to squeeze Shaw out of the market is succeeding?

I was hoping that Shaw would offer something to counter Telus's new(ish) 1.5 gbps tier and that would kick off a new round of discounting for customers of both ISPs, but now that I think about it, I don't think I've received any offers from Shaw since before COVID started...

I think that's happened is that we have polarized internet. There's still a large footprint where Telus hasn't built fibre. May of them are population dense areas. It sort of feels like half of AB/BC is on Telus' DSL footprint, so shaw blows them out of the water. The other half is on Telus' Fibre footprint, where Telus clearly wins.

Sort of feels like they're content having the competitive advantage in there different areas. Not sure how that helps Shaw in the long run as I expect Telus will keep building out the fibre.

zod wrote: ↑ I think that's happened is that we have polarized internet. There's still a large footprint where Telus hasn't built fibre. May of them are population dense areas. It sort of feels like half of AB/BC is on Telus' DSL footprint, so shaw blows them out of the water. The other half is on Telus' Fibre footprint, where Telus clearly wins.

Looks like you must be in Saanich. Apparently the municipality made it difficult for Telus to run FO so Telus went out first to more-accommodating areas such as Metchosin, and probably Sooke too (houses pretty much in the middle of nowhere along the highway far on the other side of Sooke from you have FTTH). Even Port Renfrew has 1.5 Gbps.

As others have said, call and say you want to cancel or lower your service, or that you heard of people getting better offers calling in. I do this every couple of years, last few they offer the deal for the whole 2 year term. I don't mind 2 year terms at all as I have no intentions of leaving Telus as I have been on FTTH for the last 9 years or so, deadly reliable. To give you an idea, i pay $85 for 750/750 with unlimited bandwidth, $138 all in with full TV. I have two accounts, one for my parents, one for myself, so I usually call them and tell them that parents on pension and want to lower costs (which is true) and they will apply some discount, and then I tell them i want same on my other account, and they do it all the time. I usually get the much faster internet myself but the discount still applies.