Any experience with Dell's out-of-warranty support?
Looking online, looks like I can pay $50/$80 to send into Dell for diagnostics. I was talking to the person on the phone and they looked up $189 to replace my motherboard (XPS 15 9560) if indeed that was what it took.
This seems reasonable, but also almost too good to be true? My understanding is the CPU is soldered on and I have the i7-9900Q (or whatever the i7 was), so motherboard+CPU+anything else soldered on is $189?
I guess $50-$80 isn't the end of the world, but I'm basically expecting to have to replace some hardware but $200 vs something like $900 repair are very different.
Has their out-of-warranty support be good and fixing issues, and not causing new ones? Is it worth considering a local/Dell-approved repair shop locally?
This seems reasonable, but also almost too good to be true? My understanding is the CPU is soldered on and I have the i7-9900Q (or whatever the i7 was), so motherboard+CPU+anything else soldered on is $189?
I guess $50-$80 isn't the end of the world, but I'm basically expecting to have to replace some hardware but $200 vs something like $900 repair are very different.
Has their out-of-warranty support be good and fixing issues, and not causing new ones? Is it worth considering a local/Dell-approved repair shop locally?
with that CPU.
Have no idea what their service is like though, perhaps someone else will comment.