Is anyone clear on HD price match policies ?
HD.ca says clearly that HD will price match item that would get shipped to your door. I went in yesterday to get an 799 item for 495 but I was told they don't match other province's prices...which is not what their policy states. I talked to manager and she also repeated the same thing. So what's actual policy then ? They will pm Amazon, although Amazon is shipping from who knows where and is definitively not a local competitor (having a store in Calgary). At the end of the day, I purchased the item for $50 more and I am actually glad I helped a smaller player to make a sale (item listed @699 and it has 150 off) but the fact these clowns are advertising a policy they are clearly breaching is what makes me upset.
So how to escalate it up the ladder to a regional manager or something like that ? Their customer service number is garbage for this particular purpose.