Shopping Discussion

anyone else having bad experiences with amazon marketplace purchases ?

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  • Apr 24th, 2012 3:03 am
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[OP]
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Sep 16, 2010
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GTA

anyone else having bad experiences with amazon marketplace purchases ?

i'm getting ever more annoyed at the poor service i'm getting on there. this is like the 3rd time now that the seller has taken the amount paid for standard shipping WITH tracking and used the ultra basic shipping thus excluding tracking which i need and rightfully paid for.

i have all my packages sent to my US address, i cross over once i have at least 5 - 8 packages waiting for me and without the tracking i have to guess and hope that they have arrived or it's a wasted trip to just pick up one item.

and emailing the seller to express my dissatisfaction with their cheap methods and ripping me off obviously gets nowhere. but i do get a refund from amazon once i forward on my complaint to them, but still it doesn't help me out knowing when my packages arrive.

and no this is not just one seller, this is a few different ones. a couple tried to use the "well i'm not making much on the sale of the item alone so i have to find other means to make a profit" excuse.... like come on, it's freaking amazon not ebay so just raise the asking price a little and stop scamming on the shipping and screwing the customer from what they paid for.

i hate leaving bad feedback, but in this case i'm going to be leaving quite a few sellers such a thing for their shady ways.

has anyone else been experiencing this as well ? i've even cross referenced a few and found out they are also on ebay so that would explain the shadiness.
18 replies
Deal Guru
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Oct 14, 2003
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You should change your subject to Amazon.com Market place sellers. I thought this was going to be related to buying from Amazon.
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Jun 25, 2004
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I love how you emphasize ".COM" when you should have been emphasizing "MARKETPLACE" :rolleyes:

Buyer beware when it comes to that
[OP]
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Sep 16, 2010
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oops, my apologies i didn't know there was a difference.... i thought amazon was just one whole thing and wasn't divided into 2 sections. i'm new to amazon (only been using it a few months)

i got an email from amazon today that informed me that i was being refunded my full payment plus shipping as one of the sellers was constantly screwing buyers and was also not refunding people that had legit problems with items they purchased. i did not ask for this and was happy with just getting the refund on my shipping.... so that was a surprise, but then again this seller was one of the few that i noticed was also on ebay and had a less than stellar track record.

and i was stating .COM so that it wouldn't be confused with the canadian version as i have never bought off the canadian site to know how that is.

updated the header to reflect the topic.... thanks for letting me know.
Deal Guru
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Jun 27, 2004
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Just complain directly to Amazon about it. Hope you saved the packaging with the postage, as proof. There's no way the seller can talk their way out of it then :) .
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Apr 17, 2005
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the stig wrote: and no this is not just one seller, this is a few different ones. a couple tried to use the "well i'm not making much on the sale of the item alone so i have to find other means to make a profit" excuse.... like come on, it's freaking amazon not ebay so just raise the asking price a little and stop scamming on the shipping and screwing the customer from what they paid for.
Amazon Marketplace is basically the same as a buy-it-now sale on ebay. there are minuscule differences but they are the same. many of the amazon marketplace sellers are on ebay and vice versa. amazon and ebay are storefronts for sellers to sell their goods and those kinds of shady pricing practices are a problem but you could say that they are normal and expected.
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Dec 11, 2005
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rabbit wrote: Just complain directly to Amazon about it. Hope you saved the packaging with the postage, as proof. There's no way the seller can talk their way out of it then :) .

+1
the stig wrote: oops, my apologies i didn't know there was a difference.... i thought amazon was just one whole thing and wasn't divided into 2 sections. i'm new to amazon (only been using it a few months)

i got an email from amazon today that informed me that i was being refunded my full payment plus shipping as one of the sellers was constantly screwing buyers and was also not refunding people
... and that is why you should complain.

From everything I know you will have a much easier time getting Amazon to stand behind their Marketplace sellers than you will with eBay/Paypal getting a refund. It's another reason I rarely use eBay anymore (the main one being their sky-high fee gouging)
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Jun 27, 2004
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> Amazon Marketplace is basically the same as a buy-it-now sale on ebay. there are minuscule differences but they are the same.

main differences:
Amazon has customer service.
Amazon sets the shipping rates.
Amazon takes your payment.
Deal Addict
Aug 1, 2008
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I bought a used book from a MarketPlace seller named DEALSCANADA in February. The same book was offered by other vendors
but this one said 'ships from Canada' so I figured 4-5 days at most. 3+ weeks later I get the book post-marked from UTAH.

I gave a negative feedback and they offered to refund me if I would remove it. I told them I had a book I paid for and I was
done doing business with them but I would not do business with them in the future....and the negative will stand

Caveat emptor
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Jul 18, 2009
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rabbit wrote: > Amazon Marketplace is basically the same as a buy-it-now sale on ebay. there are minuscule differences but they are the same.

main differences:
Amazon has customer service.
Amazon sets the shipping rates.
Amazon takes your payment.

Other differences;

Some mainline vendors sell through Amazon payments. I recently purchased new auto parts from Autopartsway.com and used Amazon for checkout. I've also purchased tools and other products from other online vendors and processed the payment through Amazon, because they don't take paypal.
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Aug 20, 2005
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the stig wrote: i hate leaving bad feedback, but in this case i'm going to be leaving quite a few sellers such a thing for their shady ways.

has anyone else been experiencing this as well ? i've even cross referenced a few and found out they are also on ebay so that would explain the shadiness.

But this is the whole point of feedback. There is no use in feedback if users don't provide accurate accounts of the service, both good and bad. These sellers will continue to engage in shady practices as long as no one calls them on it. I doubt you are the only one who feels bad about leaving bad feedback.

Don't assume because someone sells on ebay as well, that they are shady. As you have discovered, the difference with buying through Amazon is that you can count on Amazon's excellent customer service.
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Aug 19, 2010
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This is why I always try to purchase the products sold by Amazon.com because I dislike dealing with the private sellers who ship super slow ground.... However, I am a Prime member and lately from my experience the 2 day shipping sometimes has been 3 days for prime eligible products.
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Jun 25, 2004
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rabbit wrote: > Amazon Marketplace is basically the same as a buy-it-now sale on ebay. there are minuscule differences but they are the same.

main differences:
Amazon has customer service.
Amazon sets the shipping rates.
Amazon takes your payment.

They do? I didn't think so. Shipping rates are usually found on the seller's storefront.

Like others, I try to buy directly from Amazon. If something goes out of stock, I'll wait until Amazon gets it back in stock. But a lot of items found on Amazon can only be bought from the marketplace sellers, and fortunately, I haven't ran into any issues.
Deal Guru
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Jun 27, 2004
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Don't know with 100% certainty, but it seems that Amazon sets the shipping rates:
http://www.amazon.com/gp/help/customer/ ... 734&#rates
Otherwise, I can't see them setting up a chart like this.

I think Amazon wants consistency, such as with shipping rates and processing payment transactions, to avoid the flea market style of eBay. Consistency gives a perception of reliability, even if the products are from various venders.
Newbie
Nov 23, 2011
10 posts
Cambridge
I sell books on Amazon.com and .ca. The shipping rates are set by Amazon not by me. Tough to sell when we have to compete with the very low USPS.

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