Anyone else having issues with smartdnsproxy?

Mar 14th, 2019 2:14 pm

#1

starlamp [OP]: Member; Feb 13, 2019; 312 posts; 159 upvotes

Mar 14th, 2019 2:14 pm

Anyone else having issues with smartdnsproxy?

My Global TV app on Apple hasn't been working.

I went on to Live Chat and the person just said "we are having issues and there is no ETA for resolution"

I tried to ask other questions and he wouldn't answer anything (crappy service - will be looking for an alternative)

Anyway, just wondering if other RFDers are having issues.

Mar 18th, 2019 11:53 pm

#2

starlamp [OP]: Member; Feb 13, 2019; 312 posts; 159 upvotes

Mar 18th, 2019 11:53 pm

Apparently not. If anyone can recommend an alternate provider, that'd be great: http://forums.redflagdeals.com/dns-prox ... t-2272458/

Mar 19th, 2019 8:58 am

#3

Exp315: Deal Addict; Jul 3, 2017; 3859 posts; 2809 upvotes

Mar 19th, 2019 8:58 am

Why do you need smartdnsproxy for Global TV if you are located in Canada?

Mar 20th, 2019 12:44 am

#4

starlamp [OP]: Member; Feb 13, 2019; 312 posts; 159 upvotes

Mar 20th, 2019 12:44 am

Exp315 wrote: ↑ Why do you need smartdnsproxy for Global TV if you are located in Canada?

I don't. But I have its settings on for US apps - and I think this is what is impacting my Global TV access.

I'm pretty upset with the help desk person who basically told me everyone was having this issue, and to contact their second level to be on a wait list so they could tell me when it would be resolved.

Mar 20th, 2019 2:42 am

#5

techjedi: Deal Addict; Jan 22, 2017; 1572 posts; 587 upvotes

Mar 20th, 2019 2:42 am

getflix

are we there yet?

Mar 20th, 2019 12:11 pm

#6

starlamp [OP]: Member; Feb 13, 2019; 312 posts; 159 upvotes

Mar 20th, 2019 12:11 pm

Thanks.

Mar 22nd, 2019 10:57 am

#7

Exp315: Deal Addict; Jul 3, 2017; 3859 posts; 2809 upvotes

Mar 22nd, 2019 10:57 am

techjedi wrote: ↑getflix

Same company unfortunately.

Apr 16th, 2019 6:03 pm

#8

starlamp [OP]: Member; Feb 13, 2019; 312 posts; 159 upvotes

Apr 16th, 2019 6:03 pm

Exp315 wrote: ↑ Same company unfortunately.

Turns out there were no issues with the DNS proxy - it was an Apple ID issue. They really should look into their helpdesk staff.

May 2nd, 2019 8:20 am

#9

rwgs811: Newbie; Dec 19, 2017; 23 posts; 4 upvotes

May 2nd, 2019 8:20 am

starlamp wrote: ↑ Turns out there were no issues with the DNS proxy - it was an Apple ID issue. They really should look into their helpdesk staff.

Must be more than that as I've got the same issue (using either a browser) or Amazon Fire Stick (and no Apple TV in site!)

May 2nd, 2019 2:09 pm

#10

starlamp [OP]: Member; Feb 13, 2019; 312 posts; 159 upvotes

May 2nd, 2019 2:09 pm

rwgs811 wrote: ↑ Must be more than that as I've got the same issue (using either a browser) or Amazon Fire Stick (and no Apple TV in site!)

My Global works now but another doesn't

May 2nd, 2019 2:12 pm

#11

rwgs811: Newbie; Dec 19, 2017; 23 posts; 4 upvotes

May 2nd, 2019 2:12 pm

starlamp wrote: ↑ My Global works now but another doesn't

I've figured it out - the Geo location was set to US for certain services (which included Global and CBC) - working now. - so make sure you check that as well.

+1

May 2nd, 2019 2:16 pm

#12

starlamp [OP]: Member; Feb 13, 2019; 312 posts; 159 upvotes

May 2nd, 2019 2:16 pm

rwgs811 wrote: ↑ I've figured it out - the Geo location was set to US for certain services (which included Global and CBC) - working now. - so make sure you check that as well.

Thanks. On the SDN site you mean? You changed everything to Can?

May 2nd, 2019 2:24 pm

#13

rwgs811: Newbie; Dec 19, 2017; 23 posts; 4 upvotes

May 2nd, 2019 2:24 pm

starlamp wrote: ↑ Thanks. On the SDN site you mean? You changed everything to Can?

Yeah, - not everything, just Channel Group A, which does impact on a lot of US services, so you may have to change or otherwise compromise between the two.

+1

May 2nd, 2019 2:47 pm

#14

starlamp [OP]: Member; Feb 13, 2019; 312 posts; 159 upvotes

May 2nd, 2019 2:47 pm

Thanks @rwgs811