Computers & Electronics

Asrock motherboard RMA procedure different from the Big Three

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Asrock motherboard RMA procedure different from the Big Three

Bought an Asrock AB350 Gaming K4 motherboard this past Saturday, found out although my Intel 600P 256GB m.2 SSD is on the compatible list but it does not show in bios and windows installation can't see the drive as well. I though the m.2 slot is faulty so I bring it back to Canada Computers and they tested it and saw the same problem but when they put an ADATA XPG SX7000 on it, the motherboard see the drive without problems. So they will not exchange the board and I don't see the point either.

Long story short, I emailed Asrock informing them the problem so that they could fix it in their next bios update (had similar problem with an Asus board before) but they send me a RMA form instead without acknowledge the problem. Now there is a big difference from Asus, MSI and Gigabyte.

For MSI, Asus and Gigabyte, if you do not have the original receipt, the warranty period will be depends on the serial number (ie manufacturing date).

For Asrock, you need a copy of the original receipt and it states that without one, the motherboard will be treated as out of warranty item and they will charge US$50 flat fee to rma it, here is the note from Asrock:

-All RMA requested products with any physical damage, bent pins, purchased as open box, or without a valid invoice/receipt is treated as out of warranty. RMA out of warranty products, ASRock will charge $50 Labor & Service fee*/each and provide 3 months warranty for the above replacement product.

* Non-US customers need to indicate the check or money order to be paid in U.S dollars.

Hope this help others when deciding which brand of motherboard to get.
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I had the same issue with my B350 tomahawk and a mydigital SSD BPX. The issue seems to trace back to power down states. On reboot it may not find teh drive, but on a cold boot it seems to find it. Try playing around and even unplugging between boots.

Subsequent BIOSs have improved my issues.
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mr_raider wrote: I had the same issue with my B350 tomahawk and a mydigital SSD BPX. The issue seems to trace back to power down states. On reboot it may not find teh drive, but on a cold boot it seems to find it. Try playing around and even unplugging between boots.

Subsequent BIOSs have improved my issues.
I switched it with my wife's m.2 Crucial MX300 275GB, the intel 600p works fine with the Z370 board. May pick up the Adata to make sure and return it. By the way, tried cold boot and everything, no luck.
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That's weird. They note the 600p in their list of compatible storage and also noted in their manual. I wonder if reverting to earlier BIOS would make it work?

I have the 600p as well, but with the opposite story. I bought it on a whim as it was on sale for $170 (512GB version). I then checked my motherboard specs (Gigabyte z170x Gaming 7) and it wasn't on the list. As I was waiting for delivery, I asked Gigabyte support and they told me they never bothered testing it, but probably will work. So helpful... It worked for me though.
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joeyjoejoe wrote: That's weird. They note the 600p in their list of compatible storage and also noted in their manual. I wonder if reverting to earlier BIOS would make it work?

I have the 600p as well, but with the opposite story. I bought it on a whim as it was on sale for $170 (512GB version). I then checked my motherboard specs (Gigabyte z170x Gaming 7) and it wasn't on the list. As I was waiting for delivery, I asked Gigabyte support and they told me they never bothered testing it, but probably will work. So helpful... It worked for me though.
There is only one bios version that work with the 2200g so can't go back to older bios to test. Canada Computers tested it with an Adata SX7000 and it works so unless it was not the case, there is little point to rma it since it is not a non working m.2 slot.
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Receipt doesn't seem so bad. Asus seems to have a worse RMA "procedure" which consists of you paying to ship it to them, them intentionally busting it up, telling you it had physical damage and returning it to you without fixing/replacing it :lol:

Then again AssRock is the same company but the stories I usually hear about them is that they either don't respond or they take your RMA and then pretend like they don't know you, lol.

Seems like AsRock/Asus is a company to stay clear of these days, unfortunately.

Typically the only problem you should run into with m.2 compatibility is a slot that doesn't except NVMe and only accepts SATA...or vice versa. Most slots accept both but it all depends. But if it works with one NVMe drive, it's very odd it won't work with another one.
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ES_Revenge wrote: Receipt doesn't seem so bad. Asus seems to have a worse RMA "procedure" which consists of you paying to ship it to them, them intentionally busting it up, telling you it had physical damage and returning it to you without fixing/replacing it :lol:

Then again AssRock is the same company but the stories I usually hear about them is that they either don't respond or they take your RMA and then pretend like they don't know you, lol.

Seems like AsRock/Asus is a company to stay clear of these days, unfortunately.

Typically the only problem you should run into with m.2 compatibility is a slot that doesn't except NVMe and only accepts SATA...or vice versa. Most slots accept both but it all depends. But if it works with one NVMe drive, it's very odd it won't work with another one.
Just notice Asrock took down the 600p as supported m.2 nvme ssd. LOL
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apvm wrote: Just notice Asrock took down the 600p as supported m.2 nvme ssd. LOL
After you reported it? Those sneaky guys! The weird thing is the 600p isn't exactly a niche drive or something; due to its price (compared to other NVMe drives in the past) it's probably pretty popular. You can't have been the only one to discover this sort of peculiarity?
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ES_Revenge wrote:

Then again AssRock is the same company but the stories I usually hear about them is that they either don't respond or they take your RMA and then pretend like they don't know you, lol.
Asrock, while originally a spin-off from ASUS, is a completely separate company now owned by Pegatron Corporation.
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Devhux wrote: Asrock, while originally a spin-off from ASUS, is a completely separate company now owned by Pegatron Corporation.
What's funny is I've made the exact same^ statement on here before...but someone tried to tell me it's still the same company. However looking it up now it seems like they really may be entirely separate but I can't be certain. One thing that is for sure is they seem to both have the same terrible after-sales support and RMA service.

I do have one AsRock board mind you and it's *knock on wood* perfectly fine but I never really trusted them and probably wouldn't ever make a point of buying one of their boards TBH. Asus is out now too, after reading all the modern horror stories about how they screw you (and screw you badly!) when it comes to warranty, there's no point in entertaining that foolishness either. Same reason I don't buy Samsung products--they make some decent stuff but their warranty is a joke so no thanks.
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ES_Revenge wrote: After you reported it? Those sneaky guys! The weird thing is the 600p isn't exactly a niche drive or something; due to its price (compared to other NVMe drives in the past) it's probably pretty popular. You can't have been the only one to discover this sort of peculiarity?
I am sure the 600p was there when I checked last Sunday (double checked the model number) before I went to Canada Computers to have them check on the motherboard for a return or replace. Today when I look at it, it was gone only the 6000p is there. Maybe I am the last straw that they finally decided to pull it out of the list.
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ES_Revenge wrote: What's funny is I've made the exact same^ statement on here before...but someone tried to tell me it's still the same company. However looking it up now it seems like they really may be entirely separate but I can't be certain. One thing that is for sure is they seem to both have the same terrible after-sales support and RMA service.

I do have one AsRock board mind you and it's *knock on wood* perfectly fine but I never really trusted them and probably wouldn't ever make a point of buying one of their boards TBH. Asus is out now too, after reading all the modern horror stories about how they screw you (and screw you badly!) when it comes to warranty, there's no point in entertaining that foolishness either. Same reason I don't buy Samsung products--they make some decent stuff but their warranty is a joke so no thanks.
From reading some articles last year, Pegatron Corporation seems to be also owned by the same people who owned Asus.
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apvm wrote: I am sure the 600p was there when I checked last Sunday (double checked the model number) before I went to Canada Computers to have them check on the motherboard for a return or replace. Today when I look at it, it was gone only the 6000p is there. Maybe I am the last straw that they finally decided to pull it out of the list.
Still in the manual. Page 33: http://asrock.pc.cdn.bitgravity.com/Man ... g%20K4.pdf
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apvm wrote: Today when I look at it, it was gone only the 6000p is there. Maybe I am the last straw that they finally decided to pull it out of the list.
But the 6000p is the same thing as a 600p, just with a few enterprise features???
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ES_Revenge wrote: But the 6000p is the same thing as a 600p, just with a few enterprise features???
Just checked CC return policy, SSD exchange only if opened. Anyway when my 7600k comes back from Intel, I'll then decide if I am going to keep the 2200G or the 7600k. My wife seems to be satisfy with the 8100 and did not want the 7600k back.
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apvm wrote: Just checked CC return policy, SSD exchange only if opened. Anyway when my 7600k comes back from Intel, I'll then decide if I am going to keep the 2200G or the 7600k. My wife seems to be satisfy with the 8100 and did not want the 7600k back.
Hey OP, sucks that it doesn't work, but just wondering why you went with such a low class NVMe like the 600p from Intel, for that same price you could have gotten the ADATA XPG SX7000 M.2 2280 256GB PCIe Gen3x4 SSD
http://www.canadacomputers.com/product_ ... _id=107022

Which I just noticed is the same one CC used to test your system, lol and it worked on yours. Sucks to hear about the 600p, but don't know why you didn't go with that one if you wanted NVMe. I know the ADATA is budget but its faster and newer then the 600p. Maybe since the 600p is an older NVMe drive its not backwards compatible with the M.2 slot on your motherboard? IDK.

Even years ago when I was looking I was told to avoid the 600p as it had speeds identical to a 2.5" SATA SSD or SATA M.2 speeds.

Can you talk to a CC manager and explain to him the situation? See if they can do something for you. I mean you brought in your system and it worked with the ADATA. Go back and ask for a manager, tell him you'll pay the re-stock fee so they can re-sell the 600p as open box, and that they tested with the ADATA XPG SX7000 M.2 2280 256GB PCIe Gen3x4 SSD and it worked and you want to get that one instead and pay the difference. That might be your best bet. This way you only lose some $$$ and you end up with a working M.2. Press the manager, its worth a shot, that's what I would do.

I had a good experience with the CC Mississauga location a few years back with a video card. I don't know what I was thinking but I bought the EVGA GTX 960 SSC 2GB, and realized that I needed/wanted more VRAM as it wasn't cutting it for my needs. I even had it for 2 weeks and was past 1 day the return policy. I explained my situation, and the manager there was cool enough to let me pay the restock fee and difference for the 4GB model instead. Ended up walking out with the 4GB model no problem. But I guess I'm a regular and keep it cool they did me a favour so I was happy.

Why don't you give that a go? What do you have to lose? Take the ADATA 7000 over the 600p if they let you exchange it. Press em, be nice but firm, you might win in the end, its worth a shot man.
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heyyahblah wrote: Hey OP, sucks that it doesn't work, but just wondering why you went with such a low class NVMe like the 600p from Intel, for that same price you could have gotten the ADATA XPG SX7000 M.2 2280 256GB PCIe Gen3x4 SSD
http://www.canadacomputers.com/product_ ... _id=107022

Which I just noticed is the same one CC used to test your system, lol and it worked on yours. Sucks to hear about the 600p, but don't know why you didn't go with that one if you wanted NVMe. I know the ADATA is budget but its faster and newer then the 600p. Maybe since the 600p is an older NVMe drive its not backwards compatible with the M.2 slot on your motherboard? IDK.

Even years ago when I was looking I was told to avoid the 600p as it had speeds identical to a 2.5" SATA SSD or SATA M.2 speeds.

Can you talk to a CC manager and explain to him the situation? See if they can do something for you. I mean you brought in your system and it worked with the ADATA. Go back and ask for a manager, tell him you'll pay the re-stock fee so they can re-sell the 600p as open box, and that they tested with the ADATA XPG SX7000 M.2 2280 256GB PCIe Gen3x4 SSD and it worked and you want to get that one instead and pay the difference. That might be your best bet. This way you only lose some $$$ and you end up with a working M.2. Press the manager, its worth a shot, that's what I would do.

I had a good experience with the CC Mississauga location a few years back with a video card. I don't know what I was thinking but I bought the EVGA GTX 960 SSC 2GB, and realized that I needed/wanted more VRAM as it wasn't cutting it for my needs. I even had it for 2 weeks and was past 1 day the return policy. I explained my situation, and the manager there was cool enough to let me pay the restock fee and difference for the 4GB model instead. Ended up walking out with the 4GB model no problem. But I guess I'm a regular and keep it cool they did me a favour so I was happy.

Why don't you give that a go? What do you have to lose? Take the ADATA 7000 over the 600p if they let you exchange it. Press em, be nice but firm, you might win in the end, its worth a shot man.
Well, I bought the 600p last year when CC had it on clearance for $99, the other Nvme at the time was like $150+. Anyway, thanks for the tip. I have switched the 600P to my wife's 8100 and Asrock Z370 pro 4 and have her MX300 275GB in my box. Price of SSD is dropping, so I will try to pick up another 256GB when they are below $100. Thanks again.
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apvm wrote: Well, I bought the 600p last year when CC had it on clearance for $99, the other Nvme at the time was like $150+. Anyway, thanks for the tip. I have switched the 600P to my wife's 8100 and Asrock Z370 pro 4 and have her MX300 275GB in my box. Price of SSD is dropping, so I will try to pick up another 256GB when they are below $100. Thanks again.
Ahh ok, I see its been that long damn. Yea the prices are dropping quite rapidly as well. I'm keeping an eye out on deals as well, considering my new Z370 board has 3 M.2 slots on it, so definitely will be keeping an eye out.
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I bought the AB350 Pro4 and WD Black M.2 512GB from NE last BF. Use it with no issues at all.

My board has two slots. One that closer to the CPU is a higher speed I believe. NE actually don't give out actual ribbon recipt. Instead they send it via email. My board at the time had $30 MIR and I just attached the email receipt with it and it was OK. I can print as many copies I want.

You do know original receipt and a COPY of the original receipt are not the same. Thus I think Asrock is less picky on this part.
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