ASUS RMA Robbery
ASUS Markham claim that I have damaged my ROG X-470F motherboard won't even look at the issue until I pay 385CND for the repair. Apparently, the missing M2 cover plate stems are the issue. First, this is unrelated to my actually startup hardware issues. Second, I unscrewed with reasonable force and stems came off with the mount. Basically the screws are seized to the mount and a simple turn with a screwdriver made it come off and is therefore defective. Third, why would I pay this if I can buy the same board at significantly LESS price than this? I had to go back to the ASUS chat where they have "escalated" this to the repair centre again. I'm really going to lose it.
Update: ASUS Markham still refusing to admit defect and claim I damaged it. Offered an unknown "discount" if I "feel" that the price is too high, which to them is fair market value for having to send me a new board. All this to avoid having to look at the actual issue, because of two defective M2 plate mounting stems. Bunch of clowns.
Update 2: Based on advice from RFD and Reddit, I contacted the "CEO Office" to escalate the situation. https://www.asus.com/us/support/article/787
No other CSR through any other channel was able to tell me anything different. Just the same canned message "we found physical damage". It might as well been just automated messaging back to me. Robert from the CEO Office actually called me. He agreed to "waive the fee" and repair my board. I'll update this thread if there are other hiccups like broken promise and I never got a repairs board or if it's super delayed.