Audi dealer issues for car delivery.. should I worry?
EDIT: 30 minutes after posting this message the dealer called me saying he had just received the car..
As you may have seen in another thread of mine I decided to buy an A4 last month. Here's my little story..
- I put a deposit on a A4 on April 18th.. There was one coming by boat and arriving in Halifax on the 24th, it was supposed to go to another dealer but my dealer "took it" (ie: tagged the car or something and "rerouted" it to him). According to him, I'd have it on the 30th, or maybe may 1st if it was late.
- May 1st comes, still no car. I was told that the car left Halifax on the 28 so they'd have it the week after, ie: May 4th.
- May 8: still no news.. so I call them and the car is apparently sitting in Montreal but hey, not to worry he was expecting it the same day.
- May 12th: still no news.. so I call him and hey what do you know, dealer has no clue what the hell the car is still doing in Montreal. he says that he was in communication with Audi canada to figure out whey they aren't shipping it to them. There's apparently another car in the same situation but it will all get resolved and when that happens he usually gets the car within 24 hours. (heard that one before..)
- Still no news today, 3 days after the "I usually get the car within 24 hours". (big surprise )
Now my question is: while this isn't really "normal", is it something I should worry about? Do they have some kind of repair facility in Montreal where they fix cars that they dropped off the boat or train? The dealer tells me that the car is assigned to me in the system, hasn't been sold twice and that yes, I'll get it soon but I keep wondering how come that Audi Canada could screw up the transport of car like that.. something seems fishy..
The dealer is also dragging it's feet and not providing the car info to my insurance company... which makes things even more fishy. I got a good deal on the car and my trade-in and there aren't many 6MT left w/ sport pack otherwise I would have tried to get my deposit back. Then again, I'm not sure what I'd buy... and not sure that I can even get my deposit back since there isn't a "delivery date" written on my purchase agreement.
That really makes me feel confident that service will be great at the dealer and that if something happens under warranty they'll be more than helpful. </sarcasm>
(There's only one Audi dealer in Ottawa.. well two, but both belong to the same owner so not much of a choice)
As you may have seen in another thread of mine I decided to buy an A4 last month. Here's my little story..
- I put a deposit on a A4 on April 18th.. There was one coming by boat and arriving in Halifax on the 24th, it was supposed to go to another dealer but my dealer "took it" (ie: tagged the car or something and "rerouted" it to him). According to him, I'd have it on the 30th, or maybe may 1st if it was late.
- May 1st comes, still no car. I was told that the car left Halifax on the 28 so they'd have it the week after, ie: May 4th.
- May 8: still no news.. so I call them and the car is apparently sitting in Montreal but hey, not to worry he was expecting it the same day.
- May 12th: still no news.. so I call him and hey what do you know, dealer has no clue what the hell the car is still doing in Montreal. he says that he was in communication with Audi canada to figure out whey they aren't shipping it to them. There's apparently another car in the same situation but it will all get resolved and when that happens he usually gets the car within 24 hours. (heard that one before..)
- Still no news today, 3 days after the "I usually get the car within 24 hours". (big surprise )
Now my question is: while this isn't really "normal", is it something I should worry about? Do they have some kind of repair facility in Montreal where they fix cars that they dropped off the boat or train? The dealer tells me that the car is assigned to me in the system, hasn't been sold twice and that yes, I'll get it soon but I keep wondering how come that Audi Canada could screw up the transport of car like that.. something seems fishy..
The dealer is also dragging it's feet and not providing the car info to my insurance company... which makes things even more fishy. I got a good deal on the car and my trade-in and there aren't many 6MT left w/ sport pack otherwise I would have tried to get my deposit back. Then again, I'm not sure what I'd buy... and not sure that I can even get my deposit back since there isn't a "delivery date" written on my purchase agreement.
That really makes me feel confident that service will be great at the dealer and that if something happens under warranty they'll be more than helpful. </sarcasm>
(There's only one Audi dealer in Ottawa.. well two, but both belong to the same owner so not much of a choice)
