Avoid TEAM HONDA MILTON *pics and story*
I would like to share my downright horrible experience at TEAM HONDA MILTON that occurred this past summer. Initially I was not going to post any reviews or negativity based on what happened because people make mistakes, solutions are eventually presented and everyone should hopefully learn from it. Things have changed now that I saw a note on my file to "BE CAREFULL WITH CUSTOMER !!!" as a warning to everyone and anyone when I bring my two cars in for service (and three previous cars over the years). If they want to degrade me for their mistake and my perseverance to get them to rectify it then I have no choice but to put up my own warning to everyone out there to avoid TEAM HONDA MILTON. This will be long-winded so I apologize in advance.
The originating concern at roughly 5000km was the driver seat cushion having a slight ripple near the seat belt area. It was minor but enough of a concern to bring it up to a service advisor when I was getting an oil change. He agreed and pictures were taken and an approval from Honda was given to fix the issue. The first time the seat was brought in for service was to replace the seat cover. When I received the car that evening I couldn't believe my eyes. The entire cover was fitting like a garbage bag over the cushion and was obviously loose, saggy and no were near repaired- and MUCH worse condition prior to replacement. Please see the attached photos of how I received the car. I also had an issue with the passenger side window chattering which was addressed at the same time and the car was returned to me with the panel still separated from the door, grease finger prints and the same chatter still persisting.
For obvious reasons, I refused to take the car and was given a loaner for the night and was to speak with the Service Manager Dan Golightly in the morning. When I got in contact with him he was short tempered, dismissive and argumentative saying that is all that can be done, That there is no issue and nothing else will be done. Period. He wouldn't even let me get a sentence in without cutting me off. I said I wanted it rectified and all he kept repeating is to return the loaner by lunch, threatening me over the phone that he would call the police and report it stolen if I didn't. Atrocious.
This issue was escalated to the Operations Manager Mike Vite. Progress was made. He initially reiterated with the service manager said, until he decided to physically go take a look at it himself. He then agreed something as wrong but believed the seat cover would "shrink" in the summer heat and fit properly and if not he would replace it again AND the foam seat cushion in 3 months if it did not shrink. I got this in writing and waited. I knew the waiting game would not fix the problem but at least I had something in writing.
The vehicle was then brought in a second time to have repairs made as per the email from Mike Vite promising a seat cushion AND cover replacement. When I spoke to the service advisor prior to picking up the car as to what was replaced he said " Just the seat cover, the cushion was inspected and looked fine". This is further confirmed in the work order saying "USE ONLY IF NEEDED!" under the cushion part number, and the notes specifies that only the lower seat cover was replaced. If the parts were special ordered and on hand for the job, and the email from Mike promised replacement of both said items why where they not used? Of course the car was returned with the SAME ISSUE , see below.
The final solution was they took out the entire seat and replaced it with a new one from the floor ( my accord only had 5000km on it ) after I escalated the problem to the owner of the dealership. I was happy the situation was over and I could put it behind me and went in to thank the owner personally. I continued to bring my cars in for servicing even after all of this. Not anymore. TEAM HONDA MILTON does not have any integrity and views me as an issue that a warning needs to be on my file. I should have known there was animosity still the service manger to this day still wont even acknowledge my existence when I come in. He will make it very obvious that he sees me but wont say a word.