Bad Delivery experience with Lowe's
This is my first time purchase major appliance online.
Ordered dishwasher from Lowe's on Oct 9.
When I order, it said they will content me AFTER Oct 18 to Arrange delivery.
I actually fly out for business in Oct 10-16, everything is good, Right?
Wrong: on Oct 11, I got a call with pre-recorded message say it will be deliver tomorrow 2pm to 4pm.
I call the number they gave me on the message try to rearrange, they told me they are only shipping company , they can't rearrange delivery, all they can do is cancel and I have to call Lowe's to reschedule. So I did.
Call Lowe's customer service, they told me I have to call their store, even I place the order online, and the store is closed.
Finally call them next day, spoke to someone to reschedule. They told me someone will contact me on Oct 18 to Make ARRANGEMENTS. He told me it should be someone call me to make arrangements, not a pre-recorded message told me the delivery time. That's what arrangements mean.
Tonight at 10PM, I got a pre-recorded message again told me it will be delivering tomorrow between 9am and 11am.
I was like : What the.........
So I call them back, again they told me all they can do is cancel the delivery, and I have to call the store tomorrow to reschedule.
Anyone have same issue?
This is starting to drive me crazy.
Ordered dishwasher from Lowe's on Oct 9.
When I order, it said they will content me AFTER Oct 18 to Arrange delivery.
I actually fly out for business in Oct 10-16, everything is good, Right?
Wrong: on Oct 11, I got a call with pre-recorded message say it will be deliver tomorrow 2pm to 4pm.
I call the number they gave me on the message try to rearrange, they told me they are only shipping company , they can't rearrange delivery, all they can do is cancel and I have to call Lowe's to reschedule. So I did.
Call Lowe's customer service, they told me I have to call their store, even I place the order online, and the store is closed.
Finally call them next day, spoke to someone to reschedule. They told me someone will contact me on Oct 18 to Make ARRANGEMENTS. He told me it should be someone call me to make arrangements, not a pre-recorded message told me the delivery time. That's what arrangements mean.
Tonight at 10PM, I got a pre-recorded message again told me it will be delivering tomorrow between 9am and 11am.
I was like : What the.........
So I call them back, again they told me all they can do is cancel the delivery, and I have to call the store tomorrow to reschedule.
Anyone have same issue?
This is starting to drive me crazy.
Last edited by cheapshopper on Oct 19th, 2018 12:58 am, edited 1 time in total.
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Bright side of RFD: Often find good deal
Dark side of RFD: Tons of stuff that I don't need but still got them because of RFD
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Bright side of RFD: Often find good deal
Dark side of RFD: Tons of stuff that I don't need but still got them because of RFD
******************************************************