Bad Experience with Beyond the Rack
They locate various suppliers with "higher" end fashion and make spot buys to get them at a low cost and blow them out at limited quantities on the web. Sound good for those who of you who are keen enough to wake up early and buy right? Think of it like a ticketmaster type program where you get 15 minutes to decide whether or not you want to buy it, and when you buy it, it gets sold out (unless of course they have more stock).
Anyway, they recently had a blow out in Seven For All Mankind jeans, which I thought would be "okay" hot prices, but I happened to find a pair for $75, the last one in my size too, so I purchased it, got my confirmation, and since I referred a friend, got my $10 discount on top of it. Sounds great right?
Well a week later, I received an email saying that the shipment was delayed and that they would notify me when they have an update... At this point, I was still thinking, whatever, I got the jeans at a great price.
Four weeks later, I emailed customer service to follow up with my order, in less than 24 hours, they replied and told me that it was still delayed and that they would notify me with an update.
Two weeks after that (so SEVEN WEEKS AFTER THE ORDER WAS CONFIRMED), I emailed them again for an update, and they told me they canceled my order and would refund my money.
Now this doesn't seem fair to me as they took my money the day I ordered it, and if anyone knows time value of money, my money 7 weeks ago isn't worth the same as it is today right? But I wasn't after money, I wanted the jeans at that great price that they advertised at. To make things worse, they had ANOTHER Seven For All Mankind blowout sale between those 7 weeks.
Now I dug through their site, nowhere does it say that they have the right to cancel an order - in fact, it seems that they are contractually obligated to fulfill what they advertise, barring web issues, which this obviously was not.
So notwithstanding, I got my refund - one week after they said that I would be refunded (so now we're at week 8), well some of it at least. Remember that $10 credit I had used for a product that I never received? They won't refund that - even though they were the ones that couldn't fulfill the order. Does that make any sense?
So essentially... I paid for a product for 8 weeks in advance, never received the product, and lost $10 for my troubles.
1) Buyer beware from this site. If a deal seems way too hot to be true, chances are, it is.
2) If you're using your referral credits to buy something, and you want to refund it, you'll probably never see that credit again.
3) Their customer service is friendly, but if you have an issue, don't expect it to get resolved.