Bad experience of web order from Canadian Tire
me: I get the snow boots through web order and I need to return it because it does not fit
staff: Have you use it ? Anything wrong ?
me: No, Just the size is not right.
Staff: It looks used to me and we could not sell it.
me: I picked this up a week ago and there is no snow anywhere this time of the year (in Markham ONT) , how could I have used it ? I can only say that you sold me a used product.
( I was not paying attention at the time I picked it up. I look at it again more carefully. It was a little dusty and probably was tried out many times while it was in store.)
staff : We can not sell it . I can only give you a store credit .
The look on her face and the way she spoke was not friendly. I did not know exactly what was in her mind at the time. But what I can feel is something like this in her mind " Don't think that you can trick me. You bought a pair of shoe, use it and try to get your money back ! "
At the point I decided not to waste anymore of my time. I accepted the store credit and walk away.
This may just be an individual incidents. But I like to share this with other forum users that some stores may offload items that they cannot sell in the store (i.e. display items or products that has been tried out in store and will never be picked by customer who actually touch and feel them) through web order. I am not sure how easy it is to prove to the store that what you received from web order is something already used. Imagine the situation if I order and return the snow boot in Jan or February when there is lots of snow out there.