You won't get any useful answers here, go to your lawyer.
Welcome to the Minitrue FDs, Ficdep
Feb 13th, 2011 9:12 am
Feb 13th, 2011 3:08 pm
This isn't the point.XtremeModder wrote: ↑Put it this way, would you be happy to wait months (maybe) for the parts? or would you want it cancelled and either a) buy a different in stock bell setup or b) buy somewhere else...
Parts just dont magically appear, if they did I'd have Eyefinity6 but I don't, only 2 screens
I'm assuming you're being included as well?spiralspirit wrote: ↑They cancelled my order of 1 as well. What is more annoying is that they didn't notify me, even though I signed up for text message notification for the status of the order.
frustrating.
Feb 13th, 2011 6:12 pm
Feb 13th, 2011 6:26 pm
Feb 13th, 2011 7:04 pm
Feb 13th, 2011 7:44 pm
Feb 13th, 2011 7:56 pm
If you have nothing to contribute to this thread or are affected by it (by purchasing one the laptops from Dell), please refrain from posting here.
veryboredguy wrote: ↑you want to start a class action lawsuit but dont want to talk to a lawyer? most companies just move on, and only the lawyers get rich with class action lawsuits, you'll get a 50$ coupon for dell
Feb 14th, 2011 10:00 pm
Feb 15th, 2011 2:05 am
Feb 15th, 2011 2:07 am
mmmken wrote: ↑So you think its fine for companies to accept purchases, accept payment, and prevent me from looking at their competitors for laptops (since I assumed I had a order already) when they knowingly did not have the means to deliver?
I'm not even asking for anything ridiculous like compensation for the delays or business lost, all I'm asking for is for Dell to honor the order as accepted.
Perhaps not fraud - but definitely something wrong.
And if you think otherwise - You sir, are a troll.
Feb 15th, 2011 3:59 am
QuantumTarantino wrote: ↑You ARE asking for something ridiculous.
You placed a large order, for an item being liquidated.
The company ran out.
It is THAT simple, Dell is WELL within their rights as a business, and YOU sir, are the epitome of the philosophy that the customer is not always right.
Feb 15th, 2011 4:32 am
Feb 15th, 2011 9:42 am
What happens then is a good company finds a way, even if it costs then more to fufill the customers order.QuantumTarantino wrote: ↑You believe incorrectly.
Business does not work like that.
Devils advocate here.
Lets say he bought something, and paid for it, and it was placed into production.
At this point, the company contacted all its suppliers, and placed orders for the parts needed to assemble the product.
They are able to acquire all but one part, and 15 days later, are told by their supplier, that this part no longer is being produced, and will never be produced again.
At this point, the company in question, can in no WAY SHAPE OR FORM, fulfill the order placed.
If this transaction were unable to be cancelled (non-reversible as you say) then we have 2 impossible actions, and what happens then?
Feb 15th, 2011 10:24 am
antigua1999 wrote: ↑What happens then is a good company finds a way, even if it costs then more to fufill the customers order.
I can`t believe all the heat the op is taking for this thread. In good faith he purchased 90 computors, Dell accepted the order no questions asked.
Any company in this world would be jumping through hoops to fufill this order and keep the customer happy. But of course not Dell they think there above customer service. It dosen`t matter that they can`t supply the parts, it sounds to me like they are losing money on this build and our trying to get out of this order.
When people post on Rfd they are looking for advice from people that have been in similer circumstances and are not looking for peoples opinions that have no reason to be in the thread other than post counts. Each thread becomes so many pages long, that people that can actually help get tired of reading the same crap in evey thread and don`t bother.
Op your on the right trail keep up the fight and let us know what happens.
Feb 15th, 2011 10:41 am
spf1971 wrote: ↑It doesn't matter that they can't supply the parts? How in the hell are they supposed to be able to manufacture computers if they can't get the parts? Dell can no longer offer the computers that the OP want, they offered a different computer, they offered to simply cancel the order and they offered 10% off future purchases what else they supposed to do? Crap out computers they don't have?
Feb 15th, 2011 11:12 am
antigua1999 wrote: ↑This is dell were talking about. Not a small 1 shop computor store that builds computors. If dell wanted to fufill the order they would, and they, could they just refuse to. If you believe otherwise you have never been in business.
He was offered another computor and in his words double the price and inferior specs, would you accept that and buy for double the price? I doubt it you be doing the exact same thing that op is doing.
Also if you read op posts he, was never offered 10% off it was another poster, op is still in discussion with dell.
Feb 15th, 2011 11:13 am
antigua1999 wrote: ↑This is dell were talking about. Not a small 1 shop computor store that builds computors. If dell wanted to fufill the order they would, and they, could they just refuse to. If you believe otherwise you have never been in business.
He was offered another computor and in his words double the price and inferior specs, would you accept that and buy for double the price? I doubt it you be doing the exact same thing that op is doing.
Also if you read op posts he, was never offered 10% off it was another poster, op is still in discussion with dell.
Feb 15th, 2011 11:24 am
Your right what was i thinking, i should have know dell is so stupid that they only have one supplier that supplies them with parts, and if that supplier goes on strike, goes out of business, has a fire, has a flood or union strikes dell would be out of business. And the rest of the dell customers would come on Rfd and complain. loooooooooooooooooooooooooooooooooooooooool
Feb 15th, 2011 11:35 am
antigua1999 wrote: ↑Your right what was i thinking, i should have know dell is so stupid that they only have one supplier that supplies them with parts, and if that supplier goes on strike, goes out of business, has a fire, has a flood or union strikes dell would be out of business. And the rest of the dell customers would come on Rfd and complain. loooooooooooooooooooooooooooooooooooooooool
We are way off topic and this is my last post. You sir may have the last word if you wish and by your previous posts i know you will use it, make it helpful to the op please.
Sorry op for getting off track.
Feb 15th, 2011 5:21 pm
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