Shopping Discussion

Locked: Banana Republic Re-Opens in York Region- Returns Inquiry

  • Last Updated:
  • Feb 22nd, 2021 10:11 pm
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Deal Expert
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Jun 15, 2011
42072 posts
6642 upvotes

Banana Republic Re-Opens in York Region- Returns Inquiry

So I bought a sweater for a family member in December of 2020 as an xmas gift from the Upper Canada Mall BR location. Lockdown started on the 26th of December and so I could not return it and get another one in the right size.

I called the store and they said they won't accept exchanges via curbside pickup. That is fine. I then asked them about the return policy being a 30 day window. They said hold onto the receipt and whenever we reopen in stores, we can do the exchange. I then proceeded to call BR customer service and they told me the same thing.

Fast forward to today, Upper Canada Mall will be re-opening tomorrow and hopefully the BR store too. Do you guys think its way past the the return schedule given the whole situation? I am hoping I can get the exchange done haha.
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3 replies
Sr. Member
Sep 24, 2004
796 posts
368 upvotes
Scarborough
Most stores have extended their return/exchange timelines due to the lockdown. I'd suggest you call the store before hand to (1) confirm if they're open and doing exchanges and (2) if they have stock of the size/design you're looking for. Hopefully it's not a long way for you to the store.
Deal Guru
User avatar
Oct 5, 2008
13648 posts
7781 upvotes
Toronto
They will take the return no problem

Why worry about this on the first day of re-opening when it will likely be a zoo? Let alone on a snow day

Call and find out how long you have to return it, get the name of the person you spoke to, wait until you NEED to go to the mall for something to save a trip
Moderator
May 28, 2012
11144 posts
3277 upvotes
Saskatoon
issue resolved/locked by request

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