Beware of online perfume scam
Over the weekend I was looking to buy a bottle of perfume. After a quick search I wind up here:
http://www.thebay.com/webapp/wcs/stores ... 136714--25
Supposedly, I am buying a 4.3 fl Oz or 125ml bottle of perfume. The regular price is 98 $ CAN but with a fathers day discount IIRC,
the discounted price is 88.20$. On my receipt, It shows 4.3 fl Oz / 125ml
I receive in the mail a 3.4 fl Oz or 100ml bottle instead so I go to one of their stores in order to get the right format that I ordered and
paid for. Then, the most interesting thing happens:
The first lady I talk to tells me that the 4.3 fl Oz format doesn't exist in store and she proceeds to
send me to another customer service desk. That one sends me to another desk to another floor, continuously bouncing me back from floor to floor.
I finally snap and ask to speak to a supervisor in order to get a refund. The employee refunding me tells me that they -employees of the store- don't work for online. What she fails to understand is that from a customer's perspective, I don't care. It's the same company and on my receipt, it is mentioned
that I can go to a store to get a refund.
At the end I figured out that on the website, the customer believes that he/she is buying:
a 125ml bottle discounted at 88.20$ but in reality, they are buying a 100 mil bottle whose regular price is 88.20$.
They trick you.
It would have been nice to have a discount but I would have bought it at regular price anyways. What I don't appreciate is being played like a fool.
http://www.thebay.com/webapp/wcs/stores ... 136714--25
Supposedly, I am buying a 4.3 fl Oz or 125ml bottle of perfume. The regular price is 98 $ CAN but with a fathers day discount IIRC,
the discounted price is 88.20$. On my receipt, It shows 4.3 fl Oz / 125ml
I receive in the mail a 3.4 fl Oz or 100ml bottle instead so I go to one of their stores in order to get the right format that I ordered and
paid for. Then, the most interesting thing happens:
The first lady I talk to tells me that the 4.3 fl Oz format doesn't exist in store and she proceeds to
send me to another customer service desk. That one sends me to another desk to another floor, continuously bouncing me back from floor to floor.
I finally snap and ask to speak to a supervisor in order to get a refund. The employee refunding me tells me that they -employees of the store- don't work for online. What she fails to understand is that from a customer's perspective, I don't care. It's the same company and on my receipt, it is mentioned
that I can go to a store to get a refund.
At the end I figured out that on the website, the customer believes that he/she is buying:
a 125ml bottle discounted at 88.20$ but in reality, they are buying a 100 mil bottle whose regular price is 88.20$.
They trick you.
It would have been nice to have a discount but I would have bought it at regular price anyways. What I don't appreciate is being played like a fool.
