The Bay Rant

honest thief wrote: ↑ On Friday, I ordered online a blanket for 299 sale price at theBay.com. Today, I get an email saying the blanket is on still sale with an additional 15% off for BayDays promo. Cool I thought. I can get an 15 percent off my Friday order with a phone call.

I phone CS and explain the situation. She puts me on hold. She comes back 2 minutes later saying 299 is the lowest price they can sell it for. I tell her the promo code is legit and I can checkout with it. She won't or can't budge. She tells me I can order it again with the 15% off and return the one I bought on Friday at a store.

So I go ahead and order it again for 299 and 15% off.

I call again thinking maybe another CS can do more. Nope. Exactly like the first CS.

Whoever is in charge of the Bay better get their shit together or else you are going to become the next Sears. After I return the blanket I will never shop at the Bay ever again. In fact I may return both blankets now that I have a negative connotation with it.

honest thief wrote: ↑ On Friday, I ordered online a blanket for 299 sale price at theBay.com. Today, I get an email saying the blanket is on still sale with an additional 15% off for BayDays promo. Cool I thought. I can get an 15 percent off my Friday order with a phone call.

She tells me I can order it again with the 15% off and return the one I bought on Friday at a store.

So I go ahead and order it again for 299 and 15% off.

I call again thinking maybe another CS can do more. Nope. Exactly like the first CS.

Whoever is in charge of the Bay better get their shit together or else you are going to become the next Sears.

nintendo wrote: ↑ the 15% off baydays coupon terms state :
" DETAILS & EXCLUSIONS: All savings are off of our regular, sale and clearance prices. Available on select brands and styles. While quantities last. No rain checks. No price adjustments on purchases made prior to Saturday, May 4, 2019."

I made an order last week and I'm also kinda miffed they can't apply this promotion for an extra 15% off shortly after my purchase. But from past experience, it's not worth arguing and I didn't bother calling in this time because I know they are strict on policy. Within 1 week, they will honour price drops but not these 'coupon off' type sales.

Best to return the first one and let it be. You're getting an extra 15% off the second order, you wouldn't have gotten when you placed the first order. Might be a hassle, but for around $50 back after taxes, might be worth the trip.

I don't have that option with my order because I can't carry furniture on the bus :/


In regards to cancelling an order, from what I was told, an order can not be cancelled after 30 minutes of placing it at thebay.com.

ALLCAPS wrote: ↑ You thought wrong.


Sounds like a plan.


Yay you.




...or you could just get your shit together and read the T&C for the coupon. They usually don't apply to prior purchases, and I see here someone has already quoted the T&C for this latest offer.

You made a mistake.

niche54 wrote: ↑ Am I the only one that would rather buy it again with the new promo and return the original? Eliminates hassle of dealing with customer service rep. I realize returning is work but returns are usually less hassle as it is a standard transaction versus overriding T&C to apply discount.

honest thief wrote: ↑ On Friday, I ordered online a blanket for 299 sale price at theBay.com. Today, I get an email saying the blanket is on still sale with an additional 15% off for BayDays promo. Cool I thought. I can get an 15 percent off my Friday order with a phone call.

I phone CS and explain the situation. She puts me on hold. She comes back 2 minutes later saying 299 is the lowest price they can sell it for. I tell her the promo code is legit and I can checkout with it. She won't or can't budge. She tells me I can order it again with the 15% off and return the one I bought on Friday at a store.

So I go ahead and order it again for 299 and 15% off.

I call again thinking maybe another CS can do more. Nope. Exactly like the first CS.

Whoever is in charge of the Bay better get their shit together or else you are going to become the next Sears. After I return the blanket I will never shop at the Bay ever again. In fact I may return both blankets now that I have a negative connotation with it.

Dave510 wrote: ↑ I don't think quoting the T&C is the point in this situation. Sure, The Bay's policy stipulates no price adjustments, but it's a policy that doesn't seem to make a lot of sense to enforce.

It wastes The Bay's employee time (to have employees process a new order, send it out, and more employees to process the return), it wastes their money to ship both the new order and the return, it wastes the customer's time to have to return the product, and it creates an extra returned item for the manufacturer of the item. It's just all around a waste of time, money and resources for everyone involved.

Also the customer now has another 30 days or whatever to do another return or price adjustment, whereas a price adjustment would've kept the original purchase date the same and they wouldn't have more time to do more price adjustments or a return.

So I think the OP is just (rightfully) complaining that it's a dumb policy.

Dave510 wrote: ↑ I don't think quoting the T&C is the point in this situation. Sure, The Bay's policy stipulates no price adjustments, but it's a policy that doesn't seem to make a lot of sense to enforce.

It wastes The Bay's employee time (to have employees process a new order, send it out, and more employees to process the return), it wastes their money to ship both the new order and the return, it wastes the customer's time to have to return the product, and it creates an extra returned item for the manufacturer of the item. It's just all around a waste of time, money and resources for everyone involved.
....

honest thief wrote: ↑ On Friday, I ordered online a blanket for 299 sale price at theBay.com. Today, I get an email saying the blanket is on still sale with an additional 15% off for BayDays promo. Cool I thought. I can get an 15 percent off my Friday order with a phone call.

I phone CS and explain the situation. She puts me on hold. She comes back 2 minutes later saying 299 is the lowest price they can sell it for. I tell her the promo code is legit and I can checkout with it. She won't or can't budge. She tells me I can order it again with the 15% off and return the one I bought on Friday at a store.

So I go ahead and order it again for 299 and 15% off.

I call again thinking maybe another CS can do more. Nope. Exactly like the first CS.

Whoever is in charge of the Bay better get their shit together or else you are going to become the next Sears. After I return the blanket I will never shop at the Bay ever again. In fact I may return both blankets now that I have a negative connotation with it.

webshark wrote: ↑ $299 for a blanket??????? What kind of blanket costs that much?

Catnippy wrote: ↑ Seeing the title is Bay rant, I'll add mine here. I bought online a Fulton umbrella which was on sale for $26.25, and was emailed an order confirmation. A day later, I get an order cancellation because they could not fulfill the order. So I go online to buy another colour, well the same umbrella is now available but at $35! So they decided to increase the price after I ordered it and cancelled my order instead of sending it. Now that's ethical selling - not!