The installer should call you within 24hours to confirm the appointment and they also call you with standard COVID questions.
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May 21st, 2020 1:56 pm
May 22nd, 2020 2:35 pm
For anyone else in this situation, according to Bell online chat it's $50 to suspend services for a max of six months, with no charges during those six months.
May 22nd, 2020 3:32 pm
flamenko wrote: ↑ Just got off with Bell again. Good news and good news... First off, there are no overages in this plan until the beginning of June. (COVID-19) This means you are ONLY being charged your base charge. After that, when you reach the 350GB and then the $100 max overage... it is unlimited.... No restrictions. No throttling. 0 additional cost and 0 carry over.
As for my situation... They installed a tower...through the thick trees, I still get 25Mbps dead on.... I run about 200ft of line to the Bell Hub 2000 and it is rock solid. Living off Netflix and Ozark... The only difficulty was I had to run a line back to my garage as an AP to get everything up and running there properly. This router isn't as powerful as the ZF288 Turbo Hub. In fact, I can connect to the Turbo Hub 2.4 and 5GHz WiFi networks (which are now my garage AP) from the house but I cannot hook up to the Bell Wifi from the Hub 2000 router (in my house) at the garage or even see it.
I tried to get the Hub 3000 as the WiFi distance is 3x as far but they insist it is for Fibe only and will not work on my setup with the antenna.
I have also found success in resolving host issues to get chrome rocket fast...
https://www.google.com/search?q=slow+in ... e&ie=UTF-8
Just got this result...
May 22nd, 2020 3:51 pm
The Installation Group rep that first attended to find my signal told me that it couldn't be done close to the house. He stated he was recommending a tower which wasn't often done and when I asked the price, he stated that it would be free. My tower goes right through massive pines that are much higher and much thicker than this tower. I havent found any signal degradation whatsoever yet.
May 23rd, 2020 9:56 am
May 26th, 2020 11:13 pm
UpdateJerico wrote: ↑ Update:
Its been 5 business days and no call back. So I called them. They had no idea what I was talking about. No ticket was created, the service is not available at my address and “we told you that when you called in”. They tried to transfer me back to service, got cut off. No call back. Happened twice more. Explained my IMT ticket to the FOURTH guy I spoke too. He just went ahead and set up the account and gave me an install date of May 28th in the am. Will update,.
May 28th, 2020 1:08 pm
Update:Jerico wrote: ↑ Update
Damn Bell is useless. I called in 2 days after my last conversation as they hadn’t emailed me as they said they would. They got my email address wrong (this was on Sunday I think). Today (Tuesday, install date is Thursday) they called to ask me Covid questions (I could barely understand the lady who called). I asked about my email confirmation but the email was STILL wrong. Correct that. She reads my address, and its wrong so she “corrects” it. Get the email. Address is Still wrong (the address doesnt actually exist). Call in again, on the phone for 45 mins and the guy cant change my address. Sends in a ticket that should take 24 hours, but my install date at this point is in about 40 hours. Ask if my address will be corrected before the installer comes. They said yes, but again no email confirmation.
If they weren’t the only game in town on this I would be telling them to get bent.
May 28th, 2020 6:09 pm
Wow I am in the EXACT same boat as you. Wireless Home Internet was showing as available for our next door neighbour, about 30 feet away, so I thought we should be able to get the service quite easily as well. The first agent I talked to said he was going to put our address in the system and call me back within 24-48 hours. 72 hours went by and I didn't hear back so I called Bell and got an extremely unhelpful agent who basically said the first agent lied and that there was no possible chance of us getting wireless home internet. I didn't accept that so called again and tried with a different rep. I had to try 3 times before I finally got someone helpful and who understood what was happening. He said that not all agents have the ability to execute an order for an address not on the system but he could, and that since our next door neighbour had the service he was confident it would work for us as well. He also said the original agent made a mistake and while they put a ticket in to add our address to the system, the system would never add our address without an order number. He was able to put through the order and I received an order summary by email and then the service agreement about 20 minutes later. We booked the install for next Thursday so finger's crossed everything works. Good luck with your future install, keep us posted!Jerico wrote: ↑ Update:
Drove up last night specifically for this appointment. Hadn’t heard anything at 9:20 am (appt 8-12) so I called. My address was STILL wrong but they said it was correct in the notes. Waited till 12:45pm and called in. He was here at 9:57am. Never called. I asked what address he went too, they dont know. On the call for 30 mins and they cant get through to dispatch so they are going to call me back when they finally do.
Everyone I spoke with swore up and down the tech would call before they came. For the record, that is 8 different reps said he would call before he came. 3 different people I spoke to about the address issue as well. Will update.
May 28th, 2020 6:26 pm
UPDATE:Jerico wrote: ↑ Update:
Drove up last night specifically for this appointment. Hadn’t heard anything at 9:20 am (appt 8-12) so I called. My address was STILL wrong but they said it was correct in the notes. Waited till 12:45pm and called in. He was here at 9:57am. Never called. I asked what address he went too, they dont know. On the call for 30 mins and they cant get through to dispatch so they are going to call me back when they finally do.
Everyone I spoke with swore up and down the tech would call before they came. For the record, that is 8 different reps said he would call before he came. 3 different people I spoke to about the address issue as well. Will update.
May 28th, 2020 6:47 pm
May 28th, 2020 8:29 pm
Update:Tiger_paws wrote: ↑ @jerico copy this update and email it to Kevin Cluett asking for his suggestion on what to do next as you have no way of contacting your promised contact person. I was going to suggest a few days ago to maybe wait and flag the Bell truck down but thought I maybe the only one who thought like that lol.
May 28th, 2020 9:26 pm
Update:Jerico wrote: ↑ Update:
They actually just called again at 8:25 pm. This time I listened better and it was “Mona from MSI calling on behalf of Bell Canada” She had no news and has not heard from the rescheduling team yet, so they won’t be able to install tomorrow but I should hear from someone maybe in the morning or afternoon tomorrow. Ridiculous.
I emailed Kevin Cluett to ask if this was his team member.
“ Just a quick question... is your team person from MSI? They have called a couple of times just to report they haven’t heard from the rescheduling team”
May 29th, 2020 11:10 pm
Update:Jerico wrote: ↑ Update:
Kevin copied another person @bell.ca who called me around 9:05pm (and was on the email I sent above). He said that MSI is his team but he would now be taking over directly. They don’t have an answer as to why the tech didn’t call, especially if they potentially went to the wrong address. He is still trying to get me an install date Friday am, possibly Friday PM, or Saturday am (which I can’t be here for, it would my parents which would suck).
Will update. I at least feel like this gent who called me tonight is on it. Left me his cell phone number to call if needed.
Edit: He also emailed me apologizing again and re-confirming his contact info.
May 30th, 2020 10:35 am
May 30th, 2020 9:45 pm
As another poster said, it’s first name.lastname@bell.cahtauthority wrote: ↑ Does anyone have Kevin's email handy? Having issues as well and no internet at my new address for 2 weeks. Waiting on bell. First agent did not put the ticket through properly, lost 4 days before calling again, second level 2 rep put it through although I didn't get a confirmation email. This was Thursday the 21st, still waiting... Some neighbors have the service and have clear line if sight to two towers nearby. There should be no excuse not to get internet unless the towers are full or something.
May 30th, 2020 9:46 pm
Update:Jerico wrote: ↑ Update:
Kevin’s guy Eli called me this am and emailed me (I missed the call) that he was still on it. Called and emailed this aft to say the install was happening Sunday morning. I am nervous as I cant be there and instead my Dad will be. He was once very tech savvy, but now really isnt. Eli was great and I feel like he really tried to solve things. Will update after Sunday.
May 31st, 2020 10:24 am
Final Update:
May 31st, 2020 3:31 pm
May 31st, 2020 8:09 pm
Jun 3rd, 2020 5:14 pm