Bell Internet/Home Hub 3000 Problem
We're desperate for some advice. After signing up for a Bell Fibe 150 internet connection early this year, the modem (Home Hub 3000) would randomly reboot several times a day. After multiple technician visits who replaced the modem and power supply, the problem continued. Then, a tech remotely split our signal into 5G and 2.4G. Somehow, after a few days, the problem resolved itself.
Early June, the problem of random reboots resumed. Bell tech said it was due to an update to the software. He made some changes, didn't help. Then another suggested changing modems, but this didn't help either. Yesterday, another tech came and changed the modem again (giving us a brand new one, not refurbished) and also moved the modem from the bedroom to the living room.
The problem is still continuing. The modem rebooted multiple times last night, and again today.
I spoke to Bell again today, they are unable to see any problem at their end. They are sending a tech over tomorrow and he will wait for the modem to start rebooting so he can actually see what we are complaining about.
To rule out a power issue, we have plugged the modem into many different outlets on different circuits. We also tried it in a UPS/battery backup and the modem continued to reboot. So we don't think it is a power issue.
Needless to say, I work from home and this has been most frustrating.
Any advice as to what the problem could be?
(I found a post on Reddit, where the OP had the same problem. Apparently, it was resolved when the tech changed the port on the DSLAAM. What does this mean? The Bell agent I spoke to seemed clueless, and brushed it off saying that it must be LAN.)
Also, the TDSB gave us a MiFi Hotspot (wireless Rogers internet) for my children to use for school. Since last week, we have only been able to use the service briefly because, within a few minutes of connecting to it, it automatically blocks any and all devices from using it. I havent yet been able to talk to Rogers because of the long wait times.
Are the two problems somehow related? Is something interfering with wifi signals in our apartment?