I got last months bill and the $10 per month promotion I'd been on apparently had ended, so they added $10 to my bill this month. Nice.
I was ready to cancel but called the retentions number mentioned in this thread. She said that she'd reverse the $10 charge (we'll see). I asked what the best they could do for me would be and she said 20-something per month for a basic line with no features. I asked about the 13.95 all in deal a "friend" of mine got and she said that was for customers with bundles.
"I'll have to check with my supervisor", she said and off she went. Washroom break maybe ;-)
Anyhow, I got the 13.95 plus HST package for 12 months that includes 911 and touch-tone fees. No extra paper bill fee. My features were stripped off my phone the same day. I'm not looking forward to my first bill as you know how bad Bell billing can be. Any trouble and they're getting my 30 day notice to cancel the land line in it's entirety.
Overall, very easy to save 400.00 per year. Any more problems with Bell and I'll be saving another couple hundred.