[Bell] Bell Mobility - Retentions/Customer Care Deals
Last week I called and cancelled my iPhone (due to issues I was having with Bell). I asked a supervisor to speak to Retentions, and he said he could cancel my phone right there. He called my bluff, and wouldn't cut me a discount even though Bell has made a major boo boo with iPhones in my region.
So my phone was set for cancellation 30 days from telling them I wanted to cancel. Fine.
Next day I call back in and decide to "un-cancel" my phone and plan.
One week later I get a card in the mail saying they are sorry I decided to terminate my account with them, and to contact their Customer Care line for exclusive offers and discounts. I called for the heck of it. The CSR knew I called in and reactivated, but just for coming back to them, Bell gave me free Call Display for 3 years ($7/month).
I don't have the exact customer care phone # on me since I'm at work, but I will post it later. For a 3 minute phone call to receive over $250 in savings isn't all that bad. Probably if I kicked up a fuss I could have got more in savings.
Just wanted to inform people of this just in case they call retentions who won't budge and do cancel your phone. Wait for the Customer Care Card in the mail and call away.