Bell removed discounts after the 1st year on my 2yrs contract - can they do that?
Hi,
I am not sure if this is the right forum, but I made a very upsetting experience with Bell.
For the first year, I had some discounts which expired. I get that. Comparing my August and September Bill.
However, they removed an ongoing credit of $30 on monthly charges which didn't have an expiration date and at the end, I end up paying $20 more for the same crappy service before taxes!
Changes from August to September:
I find this very dubious, all the other credits have clear expiration date. In fact, the $30 under monthly charges were supposed to be there for the full 2 years.
I already talked to a loyalty manager, and he only said he would get back to me once there is a better deal.
However, I cast doubt if it is actually legal to change that part of the promotion if there is no expiration date. He mentioned something the promotion expired (the part with the $30 under the monthly charges). However, as you see in the August bill, there was no expiration date and this was not communicated when I signed the contract.
I only reached out to them 2 weeks ago to changes to my TV channels and by no way did I request changes to my internet. In fact, I already have the fasted (crappy) possible in my building.
Do you have any advise how I can further escalate this? Or do I have to go to the consumer bureau?
I am not sure if this is the right forum, but I made a very upsetting experience with Bell.
For the first year, I had some discounts which expired. I get that. Comparing my August and September Bill.
However, they removed an ongoing credit of $30 on monthly charges which didn't have an expiration date and at the end, I end up paying $20 more for the same crappy service before taxes!
Changes from August to September:
- Fibe50 is now $99.95 and no longer 105.95, so I improved + $5.
- They removed the $30 credit on the monthly charges. Please note there is no expiration date as on the other credits
- Multi-Service promo Internet, TV: Expiration 09/03/20. That's fine
- Multi Service promo Internet, Fibe TV, Home Phone Expiration 09/03/21: same $5
- Additional promo in September of $5
I find this very dubious, all the other credits have clear expiration date. In fact, the $30 under monthly charges were supposed to be there for the full 2 years.
I already talked to a loyalty manager, and he only said he would get back to me once there is a better deal.
However, I cast doubt if it is actually legal to change that part of the promotion if there is no expiration date. He mentioned something the promotion expired (the part with the $30 under the monthly charges). However, as you see in the August bill, there was no expiration date and this was not communicated when I signed the contract.
I only reached out to them 2 weeks ago to changes to my TV channels and by no way did I request changes to my internet. In fact, I already have the fasted (crappy) possible in my building.
Do you have any advise how I can further escalate this? Or do I have to go to the consumer bureau?
